This is a back office customer service role which involves letter writing. The role requires an individual to comprehend and articulate a query or complaint raised by the customer and should be able to provide an effective and accurate response to it.
- The individual is expected to take ownership and responsibility for personal performancetargets.
- The individual should highlight any instances or indication where it appears that the customer may not be treated fairly.
- The individual should be flexible in meeting the dynamic nature of work
- To provide customer service to both internal and external customers;
- Process requests of Policyholders and Financial Advisors as prescribed in the BusinessProcess Manuals and within agreed timelines;
- Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks;
- Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework;
- Act as a facilitator during cross training and also get cross trained in other transactiontypes, once such opportunities are presented;
- Update the Time Tracker periodically and accurately;
- Maintain and implement personal development plan in partnership with immediatemanager;
- Identify, recommend and facilitate the implementation of process improvement initiatives/ ideas to improve efficiency
Experience : 0 to 1 yrs
Salary : Not specified
Job Location : Bangalore
Qualification : Any Graduate
Company Name : Capita India Pvt. Ltd
Company Address : NA
Company Profile : We are the UK”s leading business process outsourcing (BPO) and we are the UK”s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK & Ireland. Our India business was set up in 2004 and we now have 6 offices across 4 cities – Mumbai, Pune, Bengaluru and Gurgaon.
Walkin Date : 20th August to 31st August 2014
Time : 9 AM
Walkin Address : CAPITA INDIA PRIVATE LIMITED., Maruti InfoTech Centre, Intermediate, Ring Road, Domlur, Bangalore urban, Bangalore 560 071