The role requires an individual to comprehend and articulate a query or complaint raised by the customer and should be able to provide an effective and accurate response to it.
The individual is expected to take ownership and responsibility for personal performance targets.
Role requires an individual to reflect on ones performance and lea from his/her mistakes, seeing these as opportunities to improve on ones performance in the future.
The individual should agree on personal objectives with his/her team manager which are aligned to TCF, and discuss performance against these objectives with his/her team manager The individual should highlight any instances or indication where it appears that the customer may not be treated fairly. The individual should be flexible in meeting the dynamic nature of work To provide customer service to both inteal and exteal customers; Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework; Act as a facilitator during cross training and also get cross trained in other transaction types, once such opportunities are presented; Update the Time Tracker periodically and accurately; Maintain and implement personal development plan in partnership with immediate manager; Identify, recommend and facilitate the implementation of process improvement initiatives / ideas to improve efficiency
Experience : 0 – 1 yrs
Salary : Not specified
Job Location : Mumbai, Navi Mumbai, Thane
Qualification : Any Graduate
Company Name : Capita India Pvt. Ltd
Company Address : NA
Company Profile : We are the UK’s leading business process outsourcing (BPO) and we are the UK’s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK & Ireland. Our India business was set up in 2004 and we now have 6 offices across 4 cities – Mumbai, Pune, Bengaluru and Gurgaon.
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20-01-2017 , 21-01-2017