Any Graduate Fresher’s required for the position Web Chat Process in Capita India Pvt. Ltd at Mumbai. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Capita India Pvt. Ltd Hiring Any Graduate freshers 2016 for Web Chat Process at Mumbai. Candidates who have completed Any Graduate can apply for this job from Capita India Pvt. Ltd.
Company Name: Capita India Pvt. Ltd
Qualification: Any Graduate
Job Post Name: Web Chat Process
Experience: 0 – 3 yrs
Job Location: Mumbai
Total No of Vacancy: 20
This is a back office customer service role which involves processing cases on webchats and / or email
Conduct web chats with the end customer and provide responses to the queries raised by the customer,
Make any relevant changes to the customers profiles on the systems,
Be able to refer and resolve any queries which need a steer from the process leader/ team coach,
Highlight any discrepancies with the customers data to the process leader/team coach or assistant operations manager,
Recommend any relevant products or billing profiles to the end customer.
The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.
The individual is expected to take ownership and responsibility for personal performance targets.
Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on ones performance in the future.
The individual should agree on personal objectives with his/her team manager and discuss performance against these objectives with his/her team manager
The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
The individual should be flexible in meeting the dynamic nature of work
To provide customer service to both internal and external customers;
Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks;
Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework;
Act as a facilitator during cross training and also get cross trained in other transaction types, once such opportunities are presented;
Update the Time Capture Tool periodically and accurately;
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
We are the UK’s leading business process outsourcing (BPO) and we are the UK’s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK & Ireland. Our India business was set up in 2004 and we now have 6 offices across 4 cities – Mumbai, Pune, Bengaluru and Gurgaon.
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11-12-2016 , 12-12-2016