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Caliber Point hiring Process Associate

. Handle inbound calls, Emails and Chat transactions. Comprehend customers queries / Complains / Comments. Display empathy/ understanding of the issue/ concern towards customer

. Provide quick an effective resolution to the customer’s queries
. Good typing speed
. Be Fluent in speech
. Create a WOW exp. for the customer (c-Sat)
. Is able to communicate clearly, both written and in speech
. Talks in a way the customer can understand
. Is able to handle pressure situation and complaints of irate customers
. Works accurately and with eye for details
. Is able to use automated information systems to analyze the customers situation
. Multi-tasking ability
. Has a pleasant attitude

Eligibility:
1. 0 to 2 years Prior work experience in a voice process
2. Fresher are also welcomed
3. Specific work background of Customer service
4. Typing speed – 20wpm with 90% accuracy
5. Additional Email/Chat experience is preferred
6. Willingness to work in rotational shifts
7. Working in Australian process is preferred (requirement only for international process)

Qualifications:
1. H Sc. & Graduate in any discipline.

Candidate Profile:
1. B.Sc/B.Com/B.A/MBAM.Com/M.A/Diplama

QUALIFICATION CRITERIA

Experience             : 0 – 2 yrs
Salary                      : Not specified
Job Location          : Across India
Qualification           : B.Sc, B.Com, BA, MBA, M.Com, MA, Diplama

COMPANY DETAILS

Company Name      : Caliber Point
Company Address : NA
Company Profile    : Caliber Point launched as independent BPO arm of Hexaware Technologies Ltd. Mumbai centre set up – Corporate office & Delivery centre. Hexaware is a global provider of IT and Process outsourcing services. Hexaware is focused exclusively on maximizing client returns from outsourcing and off-shoring. Hexaware has extensive experience in managing large IT applications in real time as well as in providing high value services around packaged enterprise applications such as SAP and PeopleSoft.

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