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Caliber Point Business Solutions hiring Associate – AIG

Interact with the client representatives and provide solutions incorporating industry best practices. Ensure all required SLA’s are being met

Proactively identify risks and suggest ways to mitigate them
Provide data analysis to the existing data and bring in business intelligence to the data stored
Should consistently improve first time resolution
Should consistently reduce referral / escalation to level 2
Should have strong service orientation
Responsible for tracking process related errors and issues.
Compliances:
Adherence to company policies, rules and regulations
Ensuring the TAT and SLA’s are met.

Qualifications:
Any Graduate with 0-2 years of relevant Technical Trouble shooting experience/Calling experience

Mandatory Skill Sets:
Knowledge of Windows, MS Office

Work Experience:
Should have experience in handling technical trouble shooting

Soft skills required:
Excellent Written and Oral Communication skills
Good client interfacing skills
Energetic and self driven individual
Self motivated and team worker

QUALIFICATION CRITERIA

Experience             : 0-2 years
Salary                      : Not specified
Job Location          : Chennai
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : Caliber Point Business Solutions
Company Address : NA
Company Profile    : NA

Click Here To Apply

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