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C3i Support Services hiring Customer Support & Technical Support

We are conducting walk INS at C3i from (Monday) to (Friday) between 3.00PM to 5.00PM IST. Support Type: International Voice Process (Customer Support & Technical Support)

Candidate Checklist:
Candidates are requested to bring2 copies of resume
A valid photo identity card
Copies of all educational and prior experience documents.
Excellent verbal and written communication skills
Flexibility working in night shifts and rotational shifts.
If shortlisted, you will be given time to serve notice period.
0 – 4 years working experience desired. Experience will be a plus, freshers are also eligible

Education
Under Graduates or Graduates or Post Graduates.
Basic Knowledge on Computers, Microsoft Office Suite, Windows Operating Systems, and Internet applications
For Technical process Basic understanding on: Computer Operating Skills File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
Operating System Knowledge of hardware. Control Panel and basic hardware troubleshooting.
Internet Concepts Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
Process: Customer Support & Technical Support. (International Business2Business Voice Process)

Job Summary
Provide comprehensive support services to support center customers
Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
Take all steps to issues reported to them and resolve or escalate to the appropriate contact.
Use all available Knowledge Management Tools during the call
Take all necessary steps to ensure customer satisfaction at the end of the call

QUALIFICATION CRITERIA

Experience             : 0 to 5 yrs
Salary                      : INR 2,00,000 – 3,00,000 PA
Job Location          : Hyderabad / Secunderabad
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : C3i Support Services Private Limited
Company Address : NA
Company Profile    : C3i, Inc. is a high-tech services company devoted to helping companies realize the potential of customer relationship management (CRM). By addressing the unique demands of today’s mobile computing environment, C3i’s customized support, training, and professional services enable organizations to set and achieve aggressive short-and long-term goals for CRM technology.

Click here to Apply
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