Any Graduate Fresher’s required for the position Technical Support Executive in Broadway Infotech Pvt. Ltd at Noida. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Broadway Infotech Pvt. Ltd Hiring Any Graduate freshers 2016 for Technical Support Executive at Noida. Candidates who have completed Any Graduate can apply for this job from Broadway Infotech Pvt. Ltd.
Company Name: Broadway Infotech Pvt. Ltd
Qualification: Any Graduate
Job Post Name: Technical Support Executive
Experience: 0 – 3 yrs
Job Location: Noida
Total No of Vacancy: 5
Provide first level contact and convey resolutions to customer issues (issues could be like configuring clients mailbox on computer iPad or smartphone or the clients website is not functioning).
Ensure proper recording of all the incidents reported by the customers by raising a support ticket.
Walk customers through problem solving process
Resolve Incidents within the specified Service Level Agreements.
Properly escalate unresolved queries to the next level of support.
Keep end users informed about their Incidents status at agreed intervals.
Utilise excellent customer service skills and exceed customers expectations.
Ready to work in 24/7 rotational shifts.
Proven working experience in providing help desk support.
Proficiency in English.
Working knowledge of help desk software, and remote control tools.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation
Linux or ITIL certification would be an added advantage.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Broadway Infotech Pvt. Ltd. is a leading Website Design and Development company headquartered in Sydney, Australia. Specialized in diverse online services like Website Design & Development, E-Commerce Solutions, Web Hosting and Digital Marketing solutions and Retail Point of Sales having its presence in India, Australia and UK. The company is looking forward to expand its operations in new markets like UK, USA and Canada. With this big expansion plan, the company wants to hire fresh motivated and dynamic professionals.
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