Candidate should possess Minimum Bachelors Degree in Engineering (preferably Engineering, Computer Science, Math or Physical Science) or MCA.
Customer Service Skills and Communication skills, A + Hardware background, Phone support experience, Understanding Network terminology, familiarity with Win XP, Win 7 & Server 2003 & 2008.
Candidates should have 0-2 years experience required.
The IT Support Analyst 1 field Help Desk calls from user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two and Three requests on to a senior member of the team; and contacts third-party vendors for warranty service repair.
Identifies, diagnoses, and resolves Level One problems for users of personal computer software PDA s and hardware, network, the Internet and new computer technology.
Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software.
Set up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. Monitor and support critical network systems to assure uptime.
Emergency response for UPSelectrical failures.
Experience : 0-2 Years
Salary : Not specified
Job Location : Pune
Qualification : BE/B.Tech, B.Sc, MCA
Company Name : BNY Mellon
Company Address : NA
Company Profile : BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation.
|Click here to Apply|