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Barclays Shared Services Walk-In for Associate/Senior Associate

Effective communication skills Excellent typing skills Active listening skills High customer focus and ability to address customer needs effectively Ability to work in shifts MS Office Applications (preferably, Excel, word & PowerPoint)

Desired Candidate Profile

        1. Handle customer requests with the support of clearly defined scripts and processes
        2. Adhere to the Service Level Agreements specified by the client / process
        3. Ensure adherence to time schedules
        4. May have the authority to release and verify funds across a variety of systems used by the department
        5. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
        6. Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service
        7. Ensuring that all unresolved cases / queries are allocated to the respective areas
        8. Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
        9. Adhere to organizational wide information security policies and procedures
        10. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution

QUALIFICATION CRITERIA

Experience : 0 – 3 yrs
Salary : Not specified
Job Location : Delhi
Qualification : Any Graduate/ Post Graduation

COMPANY DETAILS

Company Name : Barclays Shared Services Pvt. Ltd
Company Address : NA
Company Profile : BSS is a 100% subsidiary of Barclays Bank PLC, which is a leading global financial services group, with a strong presence in Europe, the USA, Africa and Asia. Barclays has over 155,000 colleagues worldwide and has a global customer base of over 48 million. BSS is a key part of the global vision for Barclays and provides operations support & services to businesses within Global Retail Banking and Barclay’s Corporate.

WALKIN DETAILS

Walkin Date : 5-10/1/2015

Walkin Address : Block – B, Plot – 2, Sector – 62, Noida

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