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Barclays hiring Advisor Data

Process transactions in accordance to approved process and procedures, international regulations (Standard banking practises and ICC Rules) and within pre-agreed service levels and with speed and accuracy

Adhere to quality control discipline, procedures and checks at all times
Day to day query resolution, with upward escalation of more complex queries to the management team
Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
Involved in the retrieval and distribution of information, either on paper or any other electronic medium
Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self performance reviews
Thorough solution of queries & identify improvements to processes
Provide advice, guidance & training to new processing staff
Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions
Identify and investigate problems specific to their area of expertise and recommend remedial action
Meet the productivity target established for the profile. Share workload with the other team members within the unit at all times
Ensure accurate tracking and reporting of WIP errors, conduct WIP error analysis and assist others in the team to reduce WIP errors
To accurately record and update all applications and spreadsheets daily and ensure a summary of events accurately reflect status of workload.
Maintain and develop knowledge base by keeping up to date with changes to controls & Checks
Good Knowledge of risk awareness, knowledge of risk / audit disciplines and controls.

Skills
Effective communication, including questioning skills
Ability to work independently or as part of a team
Achieving high standards and delivering results with accuracy and attention to detail
MS Office Applications (preferably, Excel, word & PowerPoint)
Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing
Risk awareness

Essential
0-24 months of relevant experience
Graduate in any discipline (Fresher are also eligible)
Experience of working in a customer facing service environment
Flexibility in hours of work and ability to work changing shifts patterns

Preferred
Experience of working in BPO/KPO
Familiarity with procedures, policies, products and services of a financial organisation
Knowledge of related risk and audits
Ability to work within deadlines/customer demand
Prior experience in International Trade Operations with basic working knowledge of relevant Trade Product(s) and basic understanding of relevant ICC rule(s).

QUALIFICATION CRITERIA

Experience             : 0-24 months
Salary                      : Not specified
Job Location          : Chennai
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : Barclays
Company Address : NA
Company Profile    : Barclays is a major global financial services provider engaged in personal and corporate banking, credit cards, investment banking, wealth and investment management services, with an extensive international presence in Europe, the USA, Africa and Asia.With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs over 140,000 people.

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