Axis Securities Limited Walk-In Any Graduate freshers 2016 for Customer Service Department at Mumbai

Axis Securities Limited Walk-in interview for fresher’s on 22nd and 23rd July 2016 for Customer Service Department at Mumbai. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Axis Securities Limited Walk-In Any Graduate freshers 2016 for Customer Service Department at Mumbai. Candidates who have completed Any Graduate can apply for this job from Axis Securities Limited.

Job Details:

Company Name: Axis Securities Limited
Qualification: Any Graduate
Job Post Name: Customer Service Department
Experience: 0 – 5 Years
Job Location: Mumbai
Salary: NA
Total No of Vacancy: NA

Job Description:

Customer Service Representative 30 positions :-
Receive Inbound calls and reply to Emails received at Helpdesk
Maintain SLA (receive call within 5 secs, Service Quality >85%, Fatal < 2%)
Make outbound calls whenever required
Co-ordinate with other departments in getting resolution for customer requests/complaints

Quality Auditor 3 positions :-
Achieve daily audit targets for Inbound and Email associate
Provide feedback to the associates for fatal calls
Conduct Training on regular basis on important findings of audit
Prepare monthly Audit Report
Prepare and circulate TNIs (Training Need Identification) based on audit findings to all stakeholders and track the performance of the Refreshers
Prepare PKT (Product Knowledge Test) Question Papers

Customer Feedback Desk – 2 positions :-
Provide survey design, questionnaire modifications
Identify sampling strategy
Perform customer satisfaction surveys on different areas
Perform root cause analysis to identify process improvement opportunities
Addressing / Assist in Customer Queries as may arise during / post the survey.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Walk-In Venue Details:

Walk-In Date :- 22nd and 23rd July 2016
Walk-In Time :- 10 AM to 2 PM

Walk-In Address:- Axis Securities Limited, Phoenix Market City, The Centrium, 2nd Floor,Unit No. 5,LBS Road, Near Kamani Junction, Kurla (West), Mumbai – 400 070.

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