closepop hiring Executive, Client Success

Respond to support tickets from clients and internal team members within agreed Service. Level Agreements; Resolve support tickets in a fast and professional manner

Keep support requester updated on the progress of resolving their support ticket;
Actively comment your work for each support query;
Ensure all support coming in on emails, phones and conversations is logged in the support
Log any bugs or feature request in bug and feature handling system;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Stay current with system information, changes and updates;
Proactively and reactively fix any errors found as quickly as possible.

Professional Requirements
Experience of working in a client support role preferable;
Excellent written and spoken communication skills in English;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;

Personal Requirements
Customer service minded
Solutions oriented with good problem solving skills
Professional approach
Results driven
Attention to detail
Proactive and take initiative
Team player
Hands on approach
Flexible approach
Ability to working towards strict deadlines


Experience             : 0 – 2 yrs
Salary                      : Not specified
Job Location          : Kozhikode / Calicut
Qualification           : Any Graduate


Company Name      :
Company Address : NA
Company Profile    : on amazon cloud tracks vehicles on map, monitors fuel usage, helps cut operational losses in half, and improves fleet/driver productivity. AVLView helps fleet owners automate fleet operation. Once configured, the system monitors fleet; so they don’t have to. Discover why your paper based notes, excel sheets don’t work & what to do instead.

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