Respond to support tickets from clients and internal team members within agreed Service. Level Agreements; Resolve support tickets in a fast and professional manner
Keep support requester updated on the progress of resolving their support ticket;
Actively comment your work for each support query;
Ensure all support coming in on emails, phones and conversations is logged in the support
system;
Log any bugs or feature request in bug and feature handling system;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Stay current with system information, changes and updates;
Proactively and reactively fix any errors found as quickly as possible.
Professional Requirements
Experience of working in a client support role preferable;
Excellent written and spoken communication skills in English;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;
Personal Requirements
Customer service minded
Solutions oriented with good problem solving skills
Professional approach
Results driven
Attention to detail
Proactive and take initiative
Team player
Self-motivated
Hands on approach
Flexible approach
Ability to working towards strict deadlines
QUALIFICATION CRITERIA
Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Kozhikode / Calicut
Qualification : Any Graduate
COMPANY DETAILS
Company Name : AVLView.com
Company Address : NA
Company Profile : AVLView.com on amazon cloud tracks vehicles on map, monitors fuel usage, helps cut operational losses in half, and improves fleet/driver productivity. AVLView helps fleet owners automate fleet operation. Once configured, the system monitors fleet; so they don’t have to. Discover why your paper based notes, excel sheets don’t work & what to do instead.
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