Atria Convergence Technologies Pvt Ltd Walk-in interview for fresher’s on 4th January 2016 for Customer Care Executive at Bangalore. B.Tech/B.E graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Atria Convergence Technologies Pvt Ltd Walk-In BE / B.Tech freshers 2016 for Customer Care Executive at Bangalore. Candidates who have completed BE/B.Tech can apply for this job from Atria Convergence Technologies Pvt Ltd.
Company Name: Atria Convergence Technologies Pvt Ltd
Job Post Name: Customer Care Executive
Experience: 0 – 3 Years
Job Location: Bangalore
Total No of Vacancy: NA
Purpose of the Role :
The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
Role Description :
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in rotational offs & rotational Shifts
5. To resolves product or service problems by clarifying the customer’s complaint
Key Result Areas :
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Strong communication skills
Good interpersonal skills
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
With a vision to be the most admired in-home entertainment, education and interactive services company that creates radical social transformation and delights and empowers customers, ACT (Atria Convergence Technologies Pvt. Ltd.) had its humble beginning in the year 2000. Today, ACT is one of the country’s most renowned triple play service providers with 1 million+ happy customers experiencing the following state-of-the-art services: Fibernet (Internet over Fiber Optics) Digital T.V HD TV
Walk-In Venue Details:
Walk-In Date :- 04 Jan 2016
Walk-In Time :- 10 AM to 4 PM
Walk-In Address:- Atria Convergence Technologies, Golden Heights, 59th C Cross, 4th M Block, Rajajinagar, Bengaluru, Karnataka 560010.