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Asite Solutions hiring Customer Support

This is NOT a Network/DBA/Dev role and instead customer support role for international clients

        1. Incident Management – Taking customer calls & providing solution to customer issues on call (Call logging, resolution etc)
        2. Phone, email and web-based support
        3. Provide app related support on usability, functionality etc
        4. Liaise with client IT teams

Desired Candidate Profile

        1. Fluent English is Compulsory
        2. Educated to Degree Level or equivalent
        3. Excellent Written and Verbal Communication skills
        4. Ability to adhere to deadlines and service levels.
        5. Good interpersonal skills
        6. Knowledge of Internet
        7. Ability to work in shifts as the team provides 24×7 support

QUALIFICATION CRITERIA

Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Ahmedabad
Qualification : Any Graduate/ Post Graduation

COMPANY DETAILS

Company Name : Asite Solutions Pvt. Ltd
Company Address : NA
Company Profile : Asite is a UK based Global Software as a Service Platform for Supply Chain Collaboration. Asite Solutions Pvt Ltd is a 100% wholly owned subsidiary of Asite. We have been in Ahmedabad since March 2004 and are responsible for development of the entire Asite product suite . The subsidiary is a STPI registered 100% Export Oriented unit and already has about 170 software professionals responsible for the development of Asite’s entire J2EE based SaaS platform. Asite’s web-based platform is fully managed and hosted by us – enabling our customers and all of their users to manage and streamline these processes more efficiently and for less. We enable our clients to source their supply chains, collaborate with them around sophisticated model files and procure from the appropriate suppliers all on-line and on-demand. We believe we have the most innovative offering in our space today and can’t see anybody joining us anytime soon.

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