This is NOT a Network/DBA/Dev role and instead customer support role for international clients. Incident Management – Taking customer calls & providing solution to customer issues on call (Call logging, resolution etc)
Phone, email and web-based support
Provide app related support on usability, functionality etc
Liaise with client IT teams
Desired Candidate Profile
Fluent English is Compulsory
Educated to Degree Level or equivalent
Excellent Written and Verbal Communication skills
Ability to adhere to deadlines and service levels.
Good interpersonal skills
Knowledge of Internet
Ability to work in shifts as the team provides 24×7 support
Experience : 0 to 2 yrs
Salary : Not specified
Job Location : Ahmedabad
Qualification : Any Graduate
Company Name : Asite Solutions Pvt. Ltd.
Company Address : NA
Company Profile : Asite is a UK based Global Software as a Service Platform for Supply Chain Collaboration. Asite Solutions Pvt Ltd is a 100% wholly owned subsidiary of Asite. We have been in Ahmedabad since March 2004 and are responsible for development of the entire Asite product suite . The subsidiary is a STPI registered 100% Export Oriented unit and already has about 120 software professionals responsible for the development of Asite’s entire J2EE based SaaS platform.
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11-12-2016 , 12-12-2016