American Express hiring Freshers 2015 Batch – Any Graduate, Any Postgraduate on at Delhi

American Express India Hiring Any Graduate, Any Postgraduate freshers 2015 for Customer Service Analyst at Delhi.  Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from American Express India.

Job Details:

Company Name: American Express India
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Customer Service Analyst
Experience: 0 – 2 yrs
Job Location: Delhi
Salary: 1,25,000 – 2,00,000 P.A
Industry: Banking / Financial Services / Broking

Job Description:

This position is responsible for handling investigative claims for Travelers Cheques and encashment and answer incoming calls of external customers in Japanese & English language transferred throughour Customer Service Center. Manage Risk Operation functions which handle the following tasks, deferred refund claims both contractual and non-contractual, high profile encashment inquiries with associated risk & fraud. The candidate should have an ability to handle escalated customer issues and provide superior customer call servicing to achieve a balance between customer service and risk. There will be a focus to identify trends on suspicious activities involved with Traveler Cheque markets and work with Travelers Cheque and Consumer Risk Management, and Corporate Security to enable accurate decisions for payout. A keen ability to perform extensive verification and investigation of dubious refund claims is critical for the future of this business. Ability to analyze paid Travelers Cheques and other information received from various resources to execute judgment to minimize loss to the company is also crucial. This role may be subject to additional background verification checks. This role may be subject to additional background verification checks. Qualifications: Must be highly customer focused, Must be flexible self starter, organized, detail oriented, exceptional time management skills, and able to follow up on multiple priorities simultaneously to accomplish all tasks without sacrificing quality. Must have excellent verbal/written Japanese language skills Must have excellent verbal/written communication skills, Should be proficient in Communication. Should have the ability to collaborate with others. Ability to perform simple accounting utilizing Microsoft office products. Ability to work independently with minimum supervision and willing to flex hours based on business needs. Strong knowledge of Microsoft Office suite of application is required. Strong knowledge of Global Prepaid products is preferred though not required

Eligibility Criteria:

Any Graduate, Any Postgraduate Holders

Selection/Interview process:

  1. Aptitude Test
  2. Technical and HR Interview

Document Required (Original and Photocopies):

  1. SSC Marksheet
  2. HSC/Diploma Marksheet
  3. Graduation & Post Graduation all years’ mark sheets
  4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  5. 2 photographs
  6. Resume
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