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Amazon Walk-In 12th, Any Degree freshers 2015 for Customer Service Associate at Pune

Amazon Walk-in interview for fresher’s on 8th to 31st August 2015 for Customer Service Associate at Pune. 12th, Any Degree graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Amazon Walk-In 12th, Any Degree freshers 2015 for Customer Service Associate at Pune. Candidates who have completed 12th, Any Degree can apply for this job from Amazon.

Job Details:

Company Name: Amazon
Qualification: 12th, Any Degree
Job Post Name: Customer Service Associate
Experience: Freshers
Job Location: Pune
Salary: NA
Total No of Vacancy: NA
Website: http://www.amazon.in

Candidate Profile:

Candidate should possess Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply from recognized University or Institution.

Communication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Amazon, our vision is to be Earth’s most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want– vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.

Walk-In Venue Details:-

Walk-In Date :- 8th to 31st August 2015
Walk-In Time :- 10 A.M to 3 P.M

Walk-In Address:-
Dr.D Y Patil Institute of Engineering and Technology,Opp.Hindustan Antibiotics Factory,Sant Tukaram Nagar,Pune

To Carry: Resume,Passport-size photograph and a photo ID proof
If you are not able to attend the interviews on 8th & 9th August,You may visit the below mentioned address for the selection process from 10th August to 31 August 2015,Monday to Friday between 10 A.M to 3 P.M

Check in : And get priority during your walk-in interview.
Amazon Developmental Centre(India) Private Limited, Trion IT Park,Survey No.35, 7 Ahmednagar Road,Village Vadgaon Sheri, Taluka Haveli, District,Pune-411 014. Landmark: Behind In-Orbit Mall

Click here to Apply
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