Akosha Hiring BE/B.Tech, ME, MCA 2015 for Quality Analyst at Delhi

BE/B.Tech, ME, MCA Fresher’s required for the position Quality Analyst in Quality Analyst at Delhi. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Akosha Hiring BE/B.Tech, ME, MCA freshers 2015 for Quality Analyst at Delhi. Candidates who have completed BE/B.Tech, ME, MCA can apply for this job from Akosha.

Job Details:

Company Name: Akosha
Qualification: BE/B.Tech, ME, MCA
Job Post Name: Quality Analyst (Chat Operations)
Experience: 1 + Year
Job Location: Delhi
Salary: NA
Total No of Vacancy: NA

Candidate Profile:

Candidates should possess B.E/B.Tech/Any Degree from Any recognized university
Should have at least 1 year of experience in a quality process, preferably chat process
Basic Facilitation skills and coaching skills
Knowledge in program evaluation, and developing and conducting analysis
Strong customer experience orientation
Excellent English literacy and communication skills (verbal, written, presentation)
Planning and time management skills
Proficiency in MS Office Applications

Job Description:

Ensure timelines are met for quality reports and feedback sessions
Ensure weekly audit of chat transcripts by the team, analyze the performance and present it to team leads to support coaching activity
Come up with requirements for training – process or sector specific after gathering feedback from the experts and the team under him/her
Design and deliver monthly workshops to address gaps identified
Complete Weekly reports and assist in checking Data Quality
Ideally, you are someone who is obsessed with creating an awesome customer experience and in turn would make sure that our experts adhere to the same standards

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs

Company Profile:

Akosha means to unravel things. Kosha means the five layers of atma in Sanskrit. A-kosha means removing those layers, like peelAkosha captures three major growth trends of the Indian economy: consumerism, broadband/mobile internet; and dissatisfaction with service standards. As Indian economy grows, and Indians consume more goods and services, the number of unhappy consumers will rise. ing layers off an onion. (it’s a bit random, yes.

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