. Idea Cellular is an Aditya Birla Group Company & a panIndia integrated GSM operator offering 2G & 3G services & also have its own NLD & ILD operations & ISP license.
. With revenue in excess of $4 billion & market share of 16.2%; & subscriber base of over 127.2 million Idea is Indias 3rd largest mobile operator.
. Idea is No.7 ranked operator in the world by subscribers.
. Ideas robust panIndia coverage is built on a network of over 114000 2G & 3G cell sites 77000 km of Fiber & 2500 3G fiber POPs which serve as Ideas data network backbone.
. Idea provides worldclass service delivery through the most extensive network of customer touch points comprising of nearly 4700 exclusive Idea outlets & over 7000 call centre seats.
. Idea has received several national & international recognitions for its pathbreaking innovations in mobile telephony products & services.
. Idea won the prestigious NDTV Business Leadership Award in the Telecom category for its solid consistent performance in 2012.
. It was the Winner of ET Telecom Awards 2012 in the categories Customer Experience Enhancement Excellence in Marketing & Innovative Products.
. Idea has been ranked #1 in the Telecom sector in Indias Best Companies to Work for Study 2013 & the Best Place to Work at the Asia Communication Awards 2013.
1. Complain per thousand reduction
2. Root cause of complain & identifying corrective actions
3. Ensuring timely customer resolution with quality
4. Coordination with different functions
5. Monitoring Vendor TAT’s/Closures
Last Date of Application :- 02/10/2014, 11:59:00PM
Experience : Freshers
Salary : Not specified
Job Location : Punjab
Qualification : Graduate/Post Graduate
Company Name : Aditya Birla Group
Company Address : NA
Company Profile : A US $40 billion corporation, the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 120,000 employees belonging to 42 different nationalities. The Group has been ranked Number 4 in the global ‘Top Companies for Leaders’ survey and ranked Number 1 in Asia Pacific for 2011. ‘Top Companies for Leaders’ is the most comprehensive study of organisational leadership in the world conducted by Aon Hewitt, Fortune Magazine, and RBL (a strategic HR and Leadership Advisory firm). The Group has topped the Nielsen’s Corporate Image Monitor 2012-13 and emerged as the Number 1 corporate, the ‘Best in Class’
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