Accenture Hiring BE/B.Tech, BA, B Com, MBA/PGDM freshers 2015 for Service Desk Agent at Gurgaon

Accenture Hiring BE/B.Tech, BA, B Com, MBA/PGDM freshers 2015 for Service Desk Agent at Gurgaon. Candidates who have completed BE/B.Tech, BA, B Com, MBA/PGDM can apply for this job from Accenture.

Job Details:

Company Name: Accenture
Qualification: BE/B.Tech, BA, B Com, MBA/PGDM
Job Post Name: Service Desk Agent
Experience: 6 Months -2 Years
Job Location: Gurgaon
Salary: NA
Total No of Vacancy: NA

Job Description:

Provide excellent chat and email support to resolve user problems with their Google accounts
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Follow strict guidelines and procedures

Candidate Profile:

Candidates should possess any degree from recognized university
Ability to follow the direction of management and receive coaching and provide customer feedback
Ability and willingness to quickly complete large volumes of work with high quality
At least 6 months to 2 years’ experience in a customer service role on Email/Chat channels
Risk Management and Fraud Investigations background an advantage
Demonstrated capacity for critical thinking, analysis and troubleshooting
Attention to detail with the ability to complete a large volume of work quickly and independently
Effective probing and comprehension skills
Problem solving skills with customer centric approach
Active user of the internet and online applications
Excellent written English language communication skills

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs

Company Profile:

Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013.

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