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Accenture Hiring B.Tech, B.Com, BA, Any Graduate freshers 2015 for OS – Service Desk Agent at Hyderabad / Secunderabad

B.Tech, B.Com, BA, Any Graduate Fresher’s required for the position OS – Service Desk Agent in Accenture at Hyderabad / Secunderabad. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Accenture Hiring B.Tech, B.Com, BA, Any Graduate freshers 2015 for OS – Service Desk Agent at Hyderabad / Secunderabad. Candidates who have completed B.Tech, B.Com, BA, Any Graduate can apply for this job from Accenture.

Job Details:

Company Name: Accenture
Qualification: B.Tech, B.Com, BA, Any Graduate
Job Post Name: OS – Service Desk Agent
Experience: 0 – 2 Years
Job Location: Hyderabad / Secunderabad
Salary: NA
Total No of Vacancy: NA

Job Description:

Provide excellent chat and email support to resolve user problems with their Google accounts
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Follow strict guidelines and procedures
Ability to follow the direction of management and receive coaching and provide customer feedback
Ability and willingness to quickly complete large volumes of work with high quality
Extreme low tolerance for errors
All other tasks as assigned
At least 6 months to 2 years experience in a customer service role on Email/Chat channels
Risk Management and Fraud Investigations background an advantage
Demonstrated capacity for critical thinking, analysis and troubleshooting
Attention to detail with the ability to complete a large volume of work quickly and independently
Effective probing and comprehension skills
Problem solving skills with customer centric approach
Active user of the internet and online applications
Excellent written English language communication skills
Openness to work flexible hours as required, including night shifts and holidays
Experience working collaboratively and proactively in a diverse team environment

– Predominantly Voice Interaction support and also through email, chat & remote support.
– 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Accenture is a global management consulting, technology services and outsourcing company, with approximately 259,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.

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