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Accenture Hiring Any Graduate freshers 2015 for Service Desk Agent at Gurgaon

Any Graduate Fresher’s required for the position Service Desk Agent in Accenture at Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Accenture Hiring Any Graduate freshers 2015 for Service Desk Agent at Gurgaon. Candidates who have completed Any Graduate can apply for this job from Accenture.

Job Details:

Company Name: Accenture
Qualification: Any Graduate
Job Post Name: Service Desk Agent
Experience: Freshers
Job Location: Gurgaon
Salary: NA
Total No of Vacancy: NA
Website: http://www.accenture.com

Job Description:

1. Provide excellent chat and email support to resolve user problems with their Google accounts
2. Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
3. Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
4. Follow strict guidelines and procedures
5. Ability to follow the direction of management and receive coaching and provide customer feedback
6. Ability and willingness to quickly complete large volumes of work with high quality
7. Extreme low tolerance for errors
8. All other tasks as assigned
9. At least 2 years’ experience in a customer service role on Email/Chat channels
10. Risk Management and Fraud Investigations background an advantage
11. Demonstrated capacity for critical thinking, analysis and troubleshooting
12. Attention to detail with the ability to complete a large volume of work quickly and independently
13. Effective probing and comprehension skills
14. Problem solving skills with customer centric approach
15. Active user of the internet and online applications
16. Excellent written English language communication skills
17. Openness to work flexible hours as required, including night shifts and holidays
18. Experience working collaboratively and proactively in a diverse team environment.

Candidate Profile:

1. Bachelor’s Degree in Information Technology, Business, Mathematics, Statistics or any relevant field

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

We are one of the world’s leading organizations providing management consulting, technology and outsourcing services, with more than 323,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $30.0 billion for fiscal 2014.

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