Accel Frontline Limited Walk-In Any Graduate freshers 2016 for Customer Support Engineer at Vadodara/Baroda

Accel Frontline Limited Walk-in interview for fresher’s on 4th May to 6th May 2016 for Customer Support Engineer at Vadodara/Baroda. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Accel Frontline Limited Walk-In Any Graduate freshers 2016 for Customer Support Engineer at Vadodara/Baroda. Candidates who have completed Any Graduate can apply for this job from Accel Frontline Limited.

Job Details:

Company Name: Accel Frontline Limited
Qualification: Any Graduate
Job Post Name: Customer Support Engineer
Experience: 0 – 2 yrs
Job Location: Vadodara/Baroda
Salary: NA
Total No of Vacancy: 1

Job Description:

Escalate the pending calls for allocation to respective Manager
Ability to understand the client query and communicate the same to the engineers to resolve the issue.
Ability to call log efficiently and quickly.
Closing the escalation calls.
Efficient in Email and verbal communication in English.
Logging of calls
Assigning Calls to engineers

Assigning Calls to Warranty / Service Provider for assets under AMC of another 3rd party service provide
Meeting the pre-defined SLAs
Updating Status of Calls
Escalation of calls
Maintain, Issue Spares / Standby equipments
Collecting and Analyzing Periodic User Feedback
Analyze and suggest ways to reduce the number of support calls and to improve performance

Candidate Profile:

Desired Candidate Profile:
Good communication Skill,
Should have good exposure as a service desk executive (Resolving end to end issues)
Candidate should ready to Join Immediately.
Should have good work attitude

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Accel Frontline Limited is part of the Accel Group of companies with a 19 year long history, and has pioneered the concept of services in the I.T Industry. Accel has partnered with global leaders such as IBM, Sun Microsystems, HP, Intel, Veritas, JD Edwards, Microsoft, Cisco, Lucent, Nortel Networks, 3 Com to mention a few. Accel Frontline Ltd is a joint venture company formed between Accel ICIM Systems & Services Ltd and Frontline Technologies Corporation, Singapore, a leading IT Services organization listed on the Singapore Exchange Main Board. In addition to Frontline Technologies, Intel and ICICI Venture Funds also hold equity position in the company contributing to a global participation on corporate governance. Accel Frontline is a SEI CMMi Level 5, organization.

Walk-In Venue Details:

Walk-In Date :- 4th May to 6th May 2016
Walk-In Time :- 10 AM to 5 PM.

Walk-In Address:- Accel Frontline Ltd, 23, Nandanvan Society, Behind Railway Station, Near Mamta Hotel, Alkapuri, Baroda.

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