* Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products. Reproduce customer issue in-house, this will require recreating the customer environment in-house.
* Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available.
* Submit and track issue with Development Team
* Validate Solutions provided by development team
* Coordinate communications between yourself, development team, and the customer
* Organize calls with customer to converge upon a resolutions
* Coordinate efforts with R&D and other DS teams to meet customer’s targets
* Manage defect communications between Dassault Systemes Support & the customer
*Must be able to help customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities.
* Manage multiple issues simultaneously in a provided timeline
* Knowledge/Experience with any CAD package.
* Knowledge/Experience with ENOVIA or other PLM products is an added advantage
* Basic Knowledge/Experience of Databases and OS is added advantage
* BE/B.Tech, M.Tech (B.E. /B.Tech.(Mech/Prod/Auto)
* First class 60% through out (10th, 12th, Degree)
* 0-3 Years of experience in any CAD product
* At least 6 months experience in CAD domain. PLM knowledge added advantage.
The whole process will take around 3-4 Hours
Please note Below MANDATORY POINTS
* Kindly confirm the availability by replying to this mail.
* Please bring print out of this mail to show at security gates.
* Candidate not matching to the required academics background will not be entertained
* Candidate who have appeared for interview in last 6 months are not eligible
Experience : 0 – 3 Years
Salary : Not specified
Job Location : Pune
Qualification : BE/B.Tech, M.Tech, MCA
Company Name : 3DPLM Software Solutions
Company Address : NA
Company Profile : 3DPLM Software Solutions Limited (3DPLM) is joint venture between Geometric Limited and Dassault Systems. Dassault Systems is a French company that specializes in Product Life cycle Management (PLM) solutions and we are the 2nd largest R&D lab for Dassault Systems. 3DPLM provides lot of learning opportunities in a friendly and supportive work environment. 3DPLM was established in the year 2002, to basically work on product development, industrialization, maintenance, documentation, and market support for cutting-edge and innovative products like CATIA, ENOVIA VPLM, ENOVIA SmarTeam, ENOVIA MatrixOne, DELMIA, SIMULIA, and SolidWorks.
Time : 10.00 AM to 02.00 PM
Walkin Address : 3DPLM Software Solution, Red Fort Bldg, Plot No. 15/B Pune Infotech Park, M. I. D. C. Hinjewadi Taluka Mulshi, Phase 1 Pune-411057.
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