Assist customers who are experiencing any procedural or operating difficulty with the use of IT applications,products or services.
Provide end to end customer needs,resolve issues in 24*7 environment.
Graduation in any stream.
Excellent communication skills on English Language verbal and written.
Service oriented attitude with knowledge of customer service principles along with proper phone & email etiquette.
Excellent in Multitasking, posesses Time Management and Work Prioritizing skills.
Willingness to work in 24 X 7 support environment including working on Weekends and Holidays.
Prior experience of 1 - 2 years working in service desk environment will be
Salary:INR 1,75,000 - 2,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(Technical)
Desired Candidate Profile
UG: Any Graduate
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Handling queries & escalation from retail sites through phone,chat & email.
Carry troubleshooting and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
Incident Log and track calls in the designated EM system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
Identify trends in the site calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
Assist with the development and testing of newly designed applications/services for operational integrity and function.
Other duties may be added and/or assigned as needed.