Wipro BPS is hiring for Associate/Senior Associate -(Technical) Role
Posted on  - Wipro BPS - Fresher to 2 years  - Bengaluru|Bangalore

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Job Description 

Assist customers who are experiencing any procedural or operating difficulty with the use of IT applications,products or services.
Provide end to end customer needs,resolve issues in 24*7 environment.

SKILLS REQUIRED

Graduation in any stream.
Excellent communication skills on English Language verbal and written.
Service oriented attitude with knowledge of customer service principles along with proper phone & email etiquette.
Excellent in Multitasking, posesses Time Management and Work Prioritizing skills.
Willingness to work in 24 X 7 support environment including working on Weekends and Holidays.
Prior experience of 1 - 2 years working in service desk environment will be 

preffered.

Pallabi Mondal
Talent Acquisition
(033)-4461-4310/8336969883
Email:[email protected]

Salary:INR 1,75,000 - 2,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)

Desired Candidate Profile

Education-

UG: Any Graduate
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required

Job Responsibilities

Handling queries & escalation from retail sites through phone,chat & email.
Carry troubleshooting and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
Incident Log and track calls in the designated EM system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
Identify trends in the site calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
Assist with the development and testing of newly designed applications/services for operational integrity and function.
Other duties may be added and/or assigned as needed.



QUALIFICATION CRITERIA
Experience: Fresher to 2 years 
Designation: Associate/Senior Associate -(Technical)
Salary: NA
Job Location: Bengaluru|Bangalore
Basic Graduation: Any Graduate
Post Graduation:
NA

COMPANY DETAILS
Company Name: Wipro BPS
Company Address: Wipro, Gate No-2, Plot No. 8, Block DM, Sector V, Salt Lake City, Near Karunamoyee
Contact Person Name: Pallabi
Phone Number: 8336969883
Company Profile: Wipro BPS (A division of Wipro Limited) Wipro in Business Process Services We go beyond SLAs in our approach to process outsourcing. Our industry leading process platform Base)))™ enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in: Pre-built Process Asset Based Solutions - With a focus on process improvements and business outcomes we have developed over 25 productized solutions based on process assets through a dedicated solution development organization. Industry Focused & Platform Based Solutions - Leveraging Wipro assets in Cloud, Mobility, and Alliances we provide integrated IT and BPO SLAs and innovative pricing/commercial models for our key clients. Driving Predictable Business Outcomes - Leveraging technology, tools, and analytics w
Last Date To Apply  :  19 Dec 2015
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FreshersLive - No.1 Job site in India. Here you can find latest 2016 government as well as private job recruitment notifications for different posts vacancies in India. Get top company jobs for both fresher and experienced. Job Seekers can get useful interview tips, resume services & interview Question and answer. Practice online test free which is helpful for interview preparation. Register with us to get latest employment news/rojgar samachar notifications. Also get latest free govt and other sarkari naukri job alerts daily through E-mail.