Process Associate/ Sr. Process Associate
Posted on June 14, 2016 - Hueray Technologies Pvt. Ltd. - Fresher to 3 years - Thiruvananthapuram
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- Handling Customer Queries/Complaints to customer Satisfaction
- Providing Accurate Response and thereby meeting the First Call/chat Resolution
- Accurate and Precise on Documentation in CRM
- Follow the Quality Guidelines and Meet a score of 88% per Audit
- Maintain the AHT as per prescribed Norms
- Achieving the Customer Satisfaction and achieve the CSAT Score
- Adherence to the Process Flow and usage of Script
- Attendance Adherence is Mandate.
Skills:- Good Communication Skills
- Typing Speed of 34-36 WPM with 94-96% Accuracy
- Soft Skills
- Phone Etiquette
- Team Player
- Accountability
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QUALIFICATION CRITERIA
| Experience | : |
Fresher to 3 years
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| Designation | : |
Process Associate/ Sr. Process Associate
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| Salary | : |
NA
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| Job Location | : |
Thiruvananthapuram
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| Basic Graduation | : |
Diploma,Not Pursuing Graduation,Any Graduate
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| Post Graduation | : |
Any Post Graduate
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COMPANY DETAILS
| Company Name | : |
Hueray Technologies Pvt. Ltd.
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| Company Address | : |
Hueray Technologies Pvt Ltd. Module No. 2802, 8th Floor, Yamuna Building, Technopark, Trivandrum 695581, Kerala, India
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| Contact Person Name | : |
Hueray Technologies
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| Phone Number | : |
+914714000550
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| Company Profile | : |
Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers
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| Last Date To Apply : 30 Jul 2016 |
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