Process Associate/ Sr. Process Associate
Posted on  - Hueray Technologies Pvt. Ltd. - Fresher to 3 years  - Thiruvananthapuram

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Roles &Responsibility:
  • Handling Customer Queries/Complaints to customer Satisfaction
  • Providing Accurate Response and thereby meeting the First Call/chat Resolution
  • Accurate and Precise on Documentation in CRM
  • Follow the Quality Guidelines and Meet a score of 88% per Audit
  • Maintain the AHT as per prescribed Norms
  • Achieving the Customer Satisfaction and achieve the CSAT Score
  • Adherence to the Process Flow and usage of Script
  • Attendance Adherence is Mandate.
Skills:
  • Good Communication Skills
  • Typing Speed of 34-36 WPM with 94-96% Accuracy 
  • Soft Skills
  • Phone Etiquette 
  • Team Player
  • Accountability



QUALIFICATION CRITERIA
Experience: Fresher to 3 years 
Designation: Process Associate/ Sr. Process Associate
Salary: NA
Job Location: Thiruvananthapuram
Basic Graduation: Diploma,Not Pursuing Graduation,Any Graduate
Post Graduation:
Any Post Graduate

COMPANY DETAILS
Company Name: Hueray Technologies Pvt. Ltd.
Company Address: Hueray Technologies Pvt Ltd. Module No. 2802, 8th Floor, Yamuna Building, Technopark, Trivandrum 695581, Kerala, India
Contact Person Name: Hueray Technologies
Phone Number: +914714000550
Company Profile: Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers
Last Date To Apply  :  30 Jul 2016
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FreshersLive - No.1 Job site in India. Here you can find latest 2016 government as well as private job recruitment notifications for different posts vacancies in India. Get top company jobs for both fresher and experienced. Job Seekers can get useful interview tips, resume services & interview Question and answer. Practice online test free which is helpful for interview preparation. Register with us to get latest employment news/rojgar samachar notifications. Also get latest free govt and other sarkari naukri job alerts daily through E-mail.