Process Associate/ Sr. Process Associate
Posted on June 14, 2016 - Hueray Technologies Pvt. Ltd. - Fresher to 3 years - Thiruvananthapuram
ADVERTISEMENT
- Handling Customer Queries/Complaints to customer Satisfaction
- Providing Accurate Response and thereby meeting the First Call/chat Resolution
- Accurate and Precise on Documentation in CRM
- Follow the Quality Guidelines and Meet a score of 88% per Audit
- Maintain the AHT as per prescribed Norms
- Achieving the Customer Satisfaction and achieve the CSAT Score
- Adherence to the Process Flow and usage of Script
- Attendance Adherence is Mandate.
Skills:- Good Communication Skills
- Typing Speed of 34-36 WPM with 94-96% Accuracy
- Soft Skills
- Phone Etiquette
- Team Player
- Accountability
QUALIFICATION CRITERIA
Experience | : |
Fresher to 3 years
|
Designation | : |
Process Associate/ Sr. Process Associate
|
Salary | : |
NA
|
Job Location | : |
Thiruvananthapuram
|
Basic Graduation | : |
Diploma,Not Pursuing Graduation,Any Graduate
|
Post Graduation | : |
Any Post Graduate
|
|
COMPANY DETAILS
Company Name | : |
Hueray Technologies Pvt. Ltd.
|
Company Address | : |
Hueray Technologies Pvt Ltd. Module No. 2802, 8th Floor, Yamuna Building, Technopark, Trivandrum 695581, Kerala, India
|
Contact Person Name | : |
Hueray Technologies
|
Phone Number | : |
+914714000550
|
Company Profile | : |
Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers
|
|
10102
r_14062016051414.721120_575f92a6b0182
Last Date To Apply : 30 Jul 2016 |
You have already applied for this job
Close