IT Customer Support Executive
Posted on  - Plancess Edu-Solutions Pvt. Ltd - Fresher to 3 years  - Mumbai

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Job Description: Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analysing customer needs. Prepares product or service reports by collecting and analysing customer information. Contributes to team effort by accomplishing related results as needed. Desired Profile:- 1. Should have excellent communication skills, listening skills and convincing power 2. Out of box' thinking must be above average 3. Patience and a calm manner 4. Power to grasp product knowledge 5. Willingness to learn by observation & execute 6. Committed, Ambitious, Confident and Friendly 7. Comfortable in talking to people and a good listener 8. Ability to provide information verbally, clearly and effectively Please do not hesitate to call us for any clarifications. Job Description: Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analysing customer needs. Prepares product or service reports by collecting and analysing customer information. Contributes to team effort by accomplishing related results as needed. Desired Profile:- 1. Should have excellent communication skills, listening skills and convincing power 2. Out of box' thinking must be above average 3. Patience and a calm manner 4. Power to grasp product knowledge 5. Willingness to learn by observation & execute 6. Committed, Ambitious, Confident and Friendly 7. Comfortable in talking to people and a good listener 8. Ability to provide information verbally, clearly and effectively Please do not hesitate to call us for any clarifications.



QUALIFICATION CRITERIA
Experience: Fresher to 3 years 
Designation: Sr.IT Customer Support Executive
Salary: 2 Lakh  -  3 Lakh  50 Thousand
Job Location: Mumbai
Basic Graduation: B.Sc
Post Graduation:
NA

COMPANY DETAILS
Company Name: Plancess Edu-Solutions Pvt. Ltd
Company Address: A-005, Boomerang Business ParkChandivali Farm Road, Chandivali, Andheri EastMUMBAI,Maharashtra,India 400072
Contact Person Name: Dinesh Nathani
Phone Number: 8652202931
Company Profile: Plancess Edu-Solutions Pvt. Ltd Greetings from Plancess!! Founded by IITians, Plancess EduSolutions is India's first company providing video lectures delivered by top 100 rankers of IIT JEE. The company provides fresh study material, test series and video tutorials to students preparing for boards, IIT JEE exam and other engineering entrance examinations. With its carefully-designed learning tools and commitment to excellence, the company aims to make it easier for the students to realize their dream of cracking IIT exam. Plancess acts as a one stop solution to all your undergraduate engineering entrance examination woes. Providing valuable support to the student community in every possible way, Plancess ensures that financial constraints don't play a spoilsport when it comes to getting into your favorite engineering college and building a successful career.
Last Date To Apply  :  30 Jun 2016
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FreshersLive - No.1 Job site in India. Here you can find latest 2017 government as well as private job recruitment notifications for different posts vacancies in India. Get top company jobs for both fresher and experienced. Job Seekers can get useful interview tips, resume services & interview Question and answer. Practice online test free which is helpful for interview preparation. Register with us to get latest employment news/rojgar samachar notifications. Also get latest free govt and other sarkari naukri job alerts daily through E-mail.