Hiring Customer Service Executives and Team Leads
Posted on  - GlobalEdx - Fresher to 3 years  - Bengaluru|Bangalore

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Skills Required:

         Any graduate, preferably in humanities or Social Work.

         Good communication skills with command in English+Kannada.

         Willing to working in rotational shifts.

         Salary: best in industry standards or Salary range will be 2-5 lakhs.

Responsibilities:-

  • Deal directly with customers either by telephone, electronically or face to face.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Maintain customer databases.
  • Provide feedback on the efficiency of the customer service process.

Requirement 1:For 0-2 years exp

         Receive and make phone calls from customers and prospects.

         Record and update Service Requests in Ticket System.

         Allocate Service Requests to appropriate Field Team.

Requirement 2:For 1-2 years exp

         Initiate and coordinate deployment of service(s) to customers at their location.

         Ensure stability of service and baseline quality from 3rd party service vendor, before moving onto service requests of another customer.

         Be present at customer location when vendor service closes to ensure completion in all aspects.

         Record and update Service Requests in Ticket System and takecare of payment followups.

Requirement 3:For 2-5 years exp

         Ensures Needs Analyses of each customer, estimates revenue targets for each customer

will have revenue targets for geography.

         Effectively Team Leader of set of Level-2 customer service agents.

Mandatory skillset for requirement 2 & 3

         Mostly field-based role preferably has 2-wheeler and is licensed to ride.

         Be fully trained in Emergency Response Processes

         Cultivate and maintain Relationship with customers, record their needs in CRM system.

 

Interested candidates can share their resumes to: [email protected]. If you share the references of your friends will be appreciated.

 

 




QUALIFICATION CRITERIA
Experience: Fresher to 3 years 
Designation: Executives and Team Leads
Salary: 1 Lakh  -  5 Lakh
Job Location: Bengaluru|Bangalore
Basic Graduation: Any Graduate,Any Bachelors Degree
Post Graduation:
Any Masters Degree,Any Post Graduate

COMPANY DETAILS
Company Name: GlobalEdx
Company Address: 3rd Floor, Above Subway,Near SR Nagar Police Station, SR Nagar ,Hyderabad,Telengana
Contact Person Name: Anveshana
Phone Number: 8099133133
Company Profile: GlobalEdx Learning and Technology Solutions Private Limited. GloabalEdx is a pioneer in innovative learning with a blend of Online Instructor-led learning, Face to Face classroom learning and Self-Paced online training courses. It is an education platform that partners with industry expert and organizations worldwide, to offer blended courses for anyone taking their first step to a new job, next step for a better job, or for an organization with skill development learning needs.
Last Date To Apply  :  09 Jan 2016
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FreshersLive - No.1 Job site in India. Here you can find latest 2016 government as well as private job recruitment notifications for different posts vacancies in India. Get top company jobs for both fresher and experienced. Job Seekers can get useful interview tips, resume services & interview Question and answer. Practice online test free which is helpful for interview preparation. Register with us to get latest employment news/rojgar samachar notifications. Also get latest free govt and other sarkari naukri job alerts daily through E-mail.