Amazon is hiring for Customer Service Associate Role
Posted on  - Amazon - Fresher to 3 years  - Hyderabad|Secunderabad

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Job Description

Walkin Interview on 19th September from 10 AM

We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)

Current Role: Customer Service Associate
Walk-In Date: 19th September 2015
Timings: 10AM to 3PM

Address: Amazon Development Center India Pvt. Ltd.Trion IT Park, 7 Ahmednagar Road, Vadgaon Sheri, Pune, Maharashtra 411014

Land Mark: Opposite to Axis Bank ATM

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Note: Candidates applied in the last 6 months, will not be considered. 

Other Benefits: Transport Allowance, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance

Qualifications: 

Minimum qualification: Minimum 10+2 or Any graduate/ PG is eligible to apply.

A successful Associate should possess the following skills:

Communication Skills

Excellent communications skills (Written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills-- ability to clearly understand and state the issues customers present
Ability to concentrate follow customer issue without distraction to resolution
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Computer knowledge/ Skills

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in their environment

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal skills with a diverse customer base
Demonstrable conflict resolution, negotiating, and de-escalation skills
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including daily schedule as assigned
Flexible with working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
Ability to approach problems logically & rationally
Action oriented and self-disciplined
Organized and detail oriented
Ability to quickly & effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Communication Skills:
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

While coming to the Interview, Please mention in Top-Right side Corner of your resume:"REFERRED BY FRESHERSLIVE.COM WEBSITE"

Salary: INR 1,75,000 - 2,50,000 P.A. Transport allowance, Sodexo Vouchers,night Shift Allowance, Overtime Allowance.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)

Desired Profile

24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required)
Education:UG -Any Graduate - Any Specialization, Graduation Not Required, Diploma - Any Specialization 
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required



QUALIFICATION CRITERIA
Experience: Fresher to 3 years 
Designation: Customer Service Associate
Salary: NA
Job Location: Hyderabad|Secunderabad
Basic Graduation: Any Graduate
Post Graduation:
NA

COMPANY DETAILS
Company Name: Amazon
Company Address: 10th FloorBuilding No-9Opposite to Westin HotelRaheja Mind SpaceMadhapur, Hitec City.
Contact Person Name: Vikas Singh
Company Profile: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers, sellers and developers around the world.
Last Date To Apply  :  16 Oct 2015
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FreshersLive - No.1 Job site in India. Here you can find latest 2016 government as well as private job recruitment notifications for different posts vacancies in India. Get top company jobs for both fresher and experienced. Job Seekers can get useful interview tips, resume services & interview Question and answer. Practice online test free which is helpful for interview preparation. Register with us to get latest employment news/rojgar samachar notifications. Also get latest free govt and other sarkari naukri job alerts daily through E-mail.