Wipro Recruitment 2022 Apply Online Associate or Officer or Senior Officer Job vacancy

Wipro Recruitment 2022: Wipro has released Recruitment 2022 notification to fill up Associate or Officer or Senior Officer Vacancy. Interested candidates may apply online on before the last date.
Free Job Alert to Your Email


Last updated: Aug 12, 2022 11:35 AM | Sivasankari Sekar

Wipro Recruitment 2022 Apply Online Associate or Officer or Senior Officer Job vacancy

Wipro Recruitment 2022 Notification Overview

Company Name Wipro
Post Name Associate or Officer or Senior Officer
No of Posts Various
Job Location Chennai
Last Date to Apply 19/08/2022


Wipro Recruitment 2022 Eligibility Details

Job Description

Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Do

Support process by managing transactions as per requiredquality standards

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus andfacilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteousand professional manner
  • Maintain logs and records of all customer queries as per thestandard procedures and guidelines
  • Accurately process and record all incoming call and email usingthe designated tracking software
  • Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with productfeatures, changes and updates
  • Enroll in product specific and any other trainings per clientrequirements/recommendations
  • Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
  • Update job knowledge by participating in self learningopportunities and maintaining personal networks

Selection Process for Wipro Recruitment 2022

Selection Will be Based either Written Exam/Interview

How to Apply Wipro Recruitment 2022 at wipro.com?

Interested and Eligible Candidates can apply the post on or before last date

FreshersLIVE.com wishes you best of luck. Keep following our Freshers LIVE web site for latest Fresher Jobs, Govt Jobs 2022, Walk-In interviews, Current Affairs, Mock Test and many more. Thank You. To Apply for the job posting from Wipro, please click on the Apply Now button below.
Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.



Free Job Alert to your Email


FreshersLive - No.1 Job site in India. Here you can find latest 2022 government as well as private job recruitment notifications for different posts vacancies in India. Get top company jobs for both fresher and experienced. Job Seekers can get useful interview tips, resume services & interview Question and answer. Practice online test free which is helpful for interview preparation. Register with us to get latest employment news/rojgar samachar notifications. Also get latest free govt and other sarkari naukri job alerts daily through E-mail...
DMCA.com Protection Status