Wipro Recruitment 2022 Apply Online Administrator Job vacancy

Wipro Recruitment 2022: Wipro has released Recruitment 2022 notification to fill up Administrator Vacancy. Interested candidates may apply online on before the last date.
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Last updated: Dec 07, 2022 10:55 AM | Sivasankari Sekar

Wipro Recruitment 2022 Apply Online Administrator Job vacancy

Wipro Recruitment 2023 Notification Overview

Company Name Wipro
Post Name Administrator
No of Posts Various
Job Location Coimbatore
Last Date to Apply 2022-12-14


Wipro Recruitment 2022 Eligibility Details

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction

Do

  • Ensure timely response of all the tickets raised by theclient end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
  • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high prioritytickets/ service
  • Installing and configuring software/ hardware requirements based onservice requests
  • 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements andrequests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
  • Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
  • Coordinate with on-site team for complex problem resolution andensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

Selection Process for Wipro Recruitment 2022

Selection Will be Based either Written Exam/Interview

How to Apply Wipro Recruitment 2022 at wipro.com?

Interested and Eligible Candidates can apply the post on or before last date

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