IRDA Recruitment 2023 Consultant vacancy online application form at - News

IRDA Recruitment 2023 Apply Online Candidates can check the latest IRDA Recruitment 2023 Consultant Vacancy 2023 details and apply online at recruitment 2023 page. Here we have provided IRDA Recruitment 2023 online application form, online process, so candidates can apply at IRDA official website

Last updated: Feb 07, 2020 11:09 AM | Shalini K

IRDA Recruitment 2023 Consultant vacancy online application form at - News
IRDA Recruitment 2023 Apply Online IRDA Consultant vacancy 2023 online application form available at - News

IRDA Recruitment 2023 Notification Overview

Company Name IRDA Recruitment 2023
Post Name Consultant Jobs
No of Posts 1 Post
Salary Rs. 60,000 - Rs. 75,000 /-Per Month
Job Location Hyderabad Jobs
Last Date to Apply 25/02/2020
Similar Jobs Govt Jobs 2023
IRDA Recruitment 2023 Eligibility Details

1. Post: Consultant

2. Qualifications/experience: The Candidates Should Be A Graduate And Should Possess Minimum 2 Years Of Experience In Managing Crm Operations. Qualified Professionals With Aforementioned Minimum Years Of Experience In Crm Operation Of Insurance Companies May Apply. Scale Iv And Above Officers Retired From Public Sector Insurance Companies Having The Minimum Experience Of 2 Years In Managing Crm Operations May Apply.  The Authority Reserves The Right To Relax Any Of The Requirements For The Candidates In Deserving Cases.

3. Remuneration And Other Benefits: The Remuneration For The Consultant Shall Be As Under:A Retainer Fee May Ranger Between Rs. 60,000/- And Rs. 75,000/- Per Month Depending On The
Qualifications And ExperienceRs. 3000/- Per Month Will Be Paid For Local Conveyance.

4. Duties Of Consultant: The following are the duties of Consultant:To handle Consumer Grievance Call Centre matters at Hyderabad OfficeTo visit the Call Centre as part of the job of overseeing process/operations and technologyTo monitor quality and also study required number of live/recorded calls/emails/documents towards ensuring the appropriate quality of the voice calls/emails/scanned documents and the related processes involvedTo observe the performance of the Call Centre Response Team and suggest ways of improving efficiency of Call Centre Executives having regard to their floor behavior To identify the need for Refresher Training for Call Centre Executives not performing well enough both in terms of soft skills and Insurance/Grievance redressal process knowledge and advise the Authority of the action to be taken for the desired customersTo oversee the scrutiny and the registration process followed by the Call Centre Executives on the complaints received and to provide necessary guidance and support wherever required in order to ensure that the objectives of grievance resolution behind the procedures/processes stipulated by IRDAI is achievedTo assist the Authority in expanding the initiative and also forecasting number of work stations from time to time commensurate with the fluctuations in grievances.To oversee knowledge management including adding new scripts and modifying Standard Operating ProcedureTo assess implementation of Call Centre in regional languages and suggest ways and means of improving the reach and service delivery.To study and inspect technology infrastructure on behalf of the Authority from time to time to ensure appropriate PRI (Primary Rate Interface) Utilization, reduction in average queue time and to ensure appropriate connectivityTo oversee managed backups by VendorTo monitor the performance of the Vendor in relation to the parameters specified in SLA on matters concerning the complaints including registrationTo provide necessary MIS/Periodical statements on the functioning of the Call Centre to the Authority as stipulated from time to tim Any other job related to the working of IGCC and Grievance handling


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Age Limit
Maximum Age Limit: Not Above 62 Years As On Last Date Of Receipt Of Application, I.e.25-02-2020

Other Conditions

Notwithstanding his/her engagement as Consultant, IRDAI retains its right to appoint any other expert to manage Call Centre issues as may be decided.The appointment of Consultant is of a temporary (non-official) nature and the appointment may be cancelled or terminated through written intimation by either side by giving one month’s notice without assigning any reason.

The appointment of Consultant would be on full-time basis and during the period, the Consultant shall not accept any assignment without obtaining explicit consent from IRDAI.   During the period, the Consultant will not advise or accept any assignment with any regulated entity or vendor. Application format  Please download the attached Word document    


The Executive Director (Gen), Insurance Regulatory and Development Authority of India, Survey No.115/1, Financial District, Nanakramguda, Hyderabad – 500 032

Selection Process for IRDA Recruitment 2023

Mode of selection will be short-listing of eligible candidates followed by interview. Only the short-listed candidates will be called for interview.

How to Apply IRDA Recruitment 2023 at

Candidates who satisfy the eligibility conditions may apply by submitting the application strictly in the format as in Annexure. Applications should be sent in a cover superscribing ‘APPLICATION FOR THE POST OF CONSULTANT FOR IGCC ON CONTRACT BASIS’ to The Executive Director (Gen), Insurance Regulatory and Development Authority of India, Survey No.115/1, Financial District, Nanakramguda, Hyderabad – 500 032. A scanned copy of the application may also be forwarded by email to [email protected]. Incomplete applications or applications not in the prescribed format are liable to be rejected.Last date of receipt of filled in application: 25-02-2020 by 5 PM wishes you best of luck. Keep following our Freshers LIVE web site for latest Fresher Jobs,Govt Jobs 2023,Walk-In interviews, Current Affairs, Mock Test and many more. Thank You. To Apply for the job posting from IRDA,please click on the Apply Now button below.
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IRDA Recruitment 2023 -FAQ

Q1. Where to apply for IRDA Recruitment 2023?

Ans:Candidates who wish to apply for the IRDA Recruitment 2023, can apply using the apply now button available on our website.

Q2. How to know the eligibility to apply for IRDA Recruitment 2023?

Ans: Once the official notification is out, you can check the eligibility criteria and apply for the IRDA Recruitment 2023.

Q3. Where to check the full details about IRDA Recruitment 2023?

Ans:Users can visit our website for detailed information regarding IRDA Recruitment 2023. Also you can get the information on the official website of IRDA.

Q4. Can I Know the Upcoming Jobs in IRDA?

Ans:Yes, you can check the current and upcoming jobs of IRDA on our page. For other govt jobs visit our website and get instant job alert notifications

Q5. How can I apply for IRDA Recruitment 2023?

Ans:The detailed steps to apply for IRDA Recruitment 2023 is given above. Follow the steps and apply before the last date.

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