CTS Recruitment 2022 Apply Online Service Delivery Manager Job vacancy

CTS Recruitment 2022: CTS has released Recruitment 2022 notification to fill up Service Delivery Manager Vacancy. Interested candidates may apply online on before the last date.
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Last updated: Nov 30, 2022 12:53 PM | Sivasankari Sekar

CTS Recruitment 2022 Apply Online Service Delivery Manager Job vacancy

CTS Recruitment 2023 Notification Overview

Company Name CTS
Post Name Service Delivery Manager
No of Posts Various
Job Location Chennai
Last Date to Apply 07/12/2022


CTS Recruitment 2022 Eligibility Details

Deputy General Manager/General Manager

Qualification:

Information:

  • Marketline MBA or an equivalent qualification with business knowledge.
  • Medtrack/Citeline Graduate/Post Graduate/ Doctorate degree in Life Sciences/Pharmacy/Medical sciences or equivalent.

Media & Entertainment: Bachelor's/Post Graduate (preferably MBA), PMP certification or relevant domain certification.

Responsibility:

Business/Customer:

  • Drive team to achieve process SLAs/metrics – productivity and quality targets within expected timelines.
  • Act as the primary contact for client escalations.
  •  Responsible for account financial performance.
  • Identify business priorities and strategic objectives of customers and develop/present ideas and solutions to address them.
  • Conduct Account Mining to identify potential opportunities and offer clients new product ideas.
  • Maintain active dialogue with various clients on their requirements and solicit feedback on overall service delivery.
  • Understand client requirements/needs and actively look for opportunities to extend support/service.
  • Participate in client discussions and develop good relationship with clients.
  • Discuss operational issues and Critical to Quality (CTQ) delivery.
  • Anticipate and plan for new business.
  • Participate in management discussions (Governance discussion, Management forums with customer).
  •  Analyze customer feedback at appropriate intervals and initiate ways to improve the score.
  • Provide DGM support on company profiling, RFP proposals related to the process.
  •  Enhance standard practices based on engagement learnings, specific client requirements and perceived gaps.
  • Understand different organizational assets for the sector/domain and develop high value growth areas/solutions for customers.
  • Create high quality, data driven and wellanalyzed weekly/monthly information reports/trackers for the customer.
  • Responsible for Customer satisfaction measured through CSAT.
  • Engage in adhoc analysis – client queries and participate in management calls.

Project/Process.

  • Ensure quality and accuracy of deliverables and manage any issues related to delivery.
  • Understand the key financial components of the project and maintain controls on cost and resources.
  • Drive process improvement initiatives across processes under management.
  •  Manage and supervise workflow for optimum utilization of resources and distribution timelines.
  • Identify key cost drivers and ensure they are optimized.
  • Ensure audit observations are addressed in a timely manner.
  •  Plan for resources based on volume projection and current available head count and allocate responsibilities.
  • Ensure quality and accuracy of deliverables and manage any issues related to delivery.
  • Ensure timely update of deliverables related trackers by the team members.
  • Understand different organizational assets within the domain/sector and develop high value growth areas/solutions for customers.
  • Deliver informative, wellorganized and high quality presentations.
  • Measure existing operational metrics through lean and sixsigma methodologies.
  • Identify process reengineering opportunities.
  • Create a robust business continuity plan by identifying backups for TLs and above.
  • Assist the leadership in ensuring good organizational health scores for the project that include innovation index, risk identification and documentation, capacity modelling, learning health scores and similar metrics.
  • Implement best practices and ensure proper documentation and knowledge sharing across teams.
  • Implement comprehensive quality assurance processes and monitor adherence to these processes from time to time.
  • Deployment of bestInClass process/systems for the set revenue targets.
  • Process Health Score as per the scores measured by DAG team.
  • MIS and reporting of performance metrics.
  • Effective implementation of organization initiatives.
  • Share value addition and best practices across teams.

People.

  • Provide work direction and guidance to team members:ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
  • Coach the team on qualitative aspects.
  • maintain accuracy in all the deliverables, mentor the team on best practices.
  • Frame objectives for the team, communicate to all team members and review progress periodically.

People KRAs:

Manage utilization, employee satisfaction, performance, employee development and retention

  • Follow and actively foster a risk management culture within teams, where issues are raised / resolved with line manager, HR, or Legal and Compliance as appropriate.
  • Actively participate and contribute to team initiatives:
  • regular team meetings, presenting of thoughts, ideas, etc
  • Act as an interface between the leadership and the team and communicate.
  • Participate in organizational initiatives such as recruitment drives and facilitate knowledge sharing sessions.
  • Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
  • Manage attrition through skip level meetings, planning interventions, engagement calendars.
  • Track performance of all team members and provide timely feedback.
  • Conduct performance appraisals for team members and provide them constructive feedback for learning path and career growth.
  • Act as a point of contact for the resolution of any escalations from associates.
  • Ensure BES scores and other internal/external survey scores are in line with business expectations and take necessary action/steps in case of deviations.

Must Have Skills

Media Intelligence

Internet Media -Display&Video

Selection Process for CTS Recruitment 2022

Selection Will be Based either Written Exam/Interview

How to Apply CTS Recruitment 2022 at cognizant.com?

Interested and Eligible Candidates can apply the post on or before last date 


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