CTS Recruitment 2022 Apply Online Associate Job vacancy

CTS Recruitment 2022: CTS has released Recruitment 2022 notification to fill up Associate Vacancy. Interested candidates may apply online on before the last date.
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Last updated: Sep 28, 2022 02:55 PM | Sivasankari Sekar

CTS Recruitment 2022 Apply Online Associate Job vacancy

CTS Recruitment 2022 Notification Overview

Company Name CTS
Post Name Associate
No of Posts Various
Job Location Bangalore
Last Date to Apply 05/10/2022


CTS Recruitment 2022 Eligibility Details

Team Lead

Qualification:

Bachelor's in Science/ Commerce/Engineering or equivalent

Responsibility:

Business/Customer:

  • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
  • Adherence to customer security and compliance requirements.
  • Implementation of approved change requests in line with customer change management process.
  • Responsible for incident life cycle following ITIL / BIC frame work as applicable.
  • Adherence to customer communication etiquette.
  • Ensure stated productivity requirements are met for the engagement.

Project/Process:

  • Review CSAT feedback and ensure timely implementation of corrective actions.
  • Participate in Critsit process to resolve the incident in a timely manner.
  • Log and triage incidents.
  • Coordinate with resolver groups vendors/carriers.
  • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
  • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
  • Contribution to continuous service improvement plans (CSI).
  • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
  • Effective floor Management.

Team/People:

  • Continually assess skill level and provide intervention assistance.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Encourage team individuals to participate in organization innovation programs.
  • Act as a buddy for new hires.
  • Makes recommendations on R&R for team / individual achievement.
  • Makes recommendations to team lead on team's performance rating.

Organization:

  • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
  • Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).
  • Participate in recruitment drives.

Must Have Skills

  • Appdynamics
  • AppDynamics Analytics
  • AppDynamics Synthetic monitrng
  • Manufacturing Oper-Manlog

Good To Have Skills

  • AppDynamics End user monitrng
  • Java
  • .NET 3.0
  • PHP

Selection Process for CTS Recruitment 2022

Selection Will be Based either Written Exam/Interview

How to Apply CTS Recruitment 2022 at cognizant.com?

Interested and Eligible Candidates can apply the post on or before last date 

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