BECIL Jobs 2018: 20 Call Center Executive, Call Center Supervisor , Project Manager Vacancy for Any Graduate, Any Post Graduate published on 26th October 2018

On 26/10/2018, BECIL announced Job notification to hire candidates who completed Any Graduate, Any Post Graduate for the position of Call Center Executive, Call Center Supervisor , Project Manager.
Vacancy 1 Call Center Executive
Qualification Any Graduate
Vacancies 16 Posts
Salary Rs. 14,300/- Per Month
Experience 2 - 5 years
Job Location Noida
Last Date to Apply 12/11/2018
Other Qualification Details:
1. Qualifications & Experience: Minimum graduate or equivalent, Well conversant in understanding and communicating in English, Able to speak, read and write in any one OR more languages as required by SAI (as per column D), Able to communicate confidently and politely, with good speaking skills, Candidates with knowledge of multiple languages (as specified) will be preferred, Candidates with prior experience in inbound/ outbound call centers will be given preference, Candidates with sports background will be given preference.

2. Job Profile: 
a. Answer incoming calls and respond to trainees/ inmate’s emails.
b. Record trainees/ inmate’s complaints/ opinion, if any.
c. Identify and escalate issues to supervisors.
d. Route calls to appropriate resources.
e. Document all call information according to standard operating procedures.
f. Recognize, document, and alert the PMU/ management of trends in trainees/ inmate calls.

3. Consolidated Per Month: Rs. 14,300/- Per Month. Contract Period : The contract period will be for 1 (One) year. Contract period can be extended as per the requirement of Sports Authority of India.
Application Fee: Non-refundable registration fee of 500/- (Rupees Five Hundred Only) for General/ OBC candidates OR 250/- (Rupees Two Hundred and Fifty Only) for SC/ ST/ PH by Cash/ Card or demand draft drawn in favour of Broadcast Engineering Consultants India Limited payable at New Delhi.


Vacancy 2 Call Center Supervisor
Qualification Any Graduate
Vacancies 02 Posts
Salary Rs. 18,000/- Per Month
Experience 3 - 5 years
Job Location Noida
Last Date to Apply 12/11/2018
Other Qualification Details:
1. Qualifications & Experience: Must be a Graduate or equivalent. Able to speak, read and write in English and Hindi, Able to communicate confidently and politely, with good speaking skills. Experience of at least 3 years in inbound/ outbound Call Centre (Fresh candidates will not be considered), Experience in coaching and developing skills of executives in the area of operations. Effective problem-solving and decision-making skills, Candidates with prior experience in inbound/ outbound call centers related to Grievance Redressed Operations OR Counseling Related Operations in the areas of sports will be given preference.

2. Job Profile: 
a. Ensuring call centre executives understand and comply with all call centre objectives, performance standards, and policies.
b. Answering call centre executive’s questions regarding best practices and handling difficult calls.
c. Identifying operational issues and suggesting possible improvements.
d. Ensure call centre executive availability and proper work allocation.
e. Monitoring and evaluating call centre executive’s performance.
f. Preparing reports and analysing data to assist Project Manager and SAI management.

3. Consolidated Per Month: Rs. 18,000/- Per Month. Contract Period : The contract period will be for 1 (One) year. Contract period can be extended as per the requirement of Sports Authority of India.
Application Fee: Non-refundable registration fee of 500/- (Rupees Five Hundred Only) for General/ OBC candidates OR 250/- (Rupees Two Hundred and Fifty Only) for SC/ ST/ PH by Cash/ Card or demand draft drawn in favour of Broadcast Engineering Consultants India Limited payable at New Delhi.
Vacancy 3 Project Manager
Qualification Any Post Graduate
Vacancies 02 Posts
Salary Rs. 34,000/- Per Month
Experience 5 - 10 years
Job Location Noida
Last Date to Apply 12/11/2018
Other Qualification Details:
1. Qualifications & Experience: Must be Post Graduate with first division. Must have experience of 5 years or more in handling projects and leading and managing teams of 15 or more junior members. Experience in project implementation and coordination with state/ central government will be given preference (Fresh candidates will not be considered), Experience in the field of data analysis will be preferred. Experience in supervising, leading and managing 15 or more junior staff members.

2. Job Profile: Managing development, implementation and administration of the PMU, Collecting, consolidating and analysing reports to support effective decision making, Report and escalate issues to management as needed for effective implementation of sports schemes of SAI, Ensure staff availability and proper work allocation, Coordinate with SAI and other stakeholders for the flawless operation of call centre, Other duties as directed as per requirements of the project.

3. Consolidated Per Month: Rs.34,000/- Per Month. Contract Period : The contract period will be for 1 (One) year. Contract period can be extended as per the requirement of Sports Authority of India.
Application Fee: Non-refundable registration fee of 500/- (Rupees Five Hundred Only) for General/ OBC candidates OR 250/- (Rupees Two Hundred and Fifty Only) for SC/ ST/ PH by Cash/ Card or demand draft drawn in favour of Broadcast Engineering Consultants India Limited payable at New Delhi.

Address

BECIL’s Corporate Office: C-56, A/17, Sector-62, Noida-201307 (U.P.).

Selection Procedure

Selection Will be Based either Written Exam/Interview

How to Apply

Application forms may be obtained from BECIL’s Corporate Office: C-56, A/17, Sector-62, Noida-201307 (U.P.) or downloaded from www.becil.com. The duly filled in application form along with self-attested photocopies of educational/ experience certificates, two passport size photograph, Pan Card, Aadhar Card and non-refundable registration fee of 500/- (Rupees Five Hundred Only) for General/ OBC candidates OR 250/- (Rupees Two Hundred and Fifty Only) for SC/ ST/ PH by Cash/ Card or demand draft drawn in favour of Broadcast Engineering Consultants India Limited payable at New Delhi may be submitted to Assistant General Manager (HR) in BECIL’s Corporate Office at BECIL Bhawan, C-56/A-17, Sector-62, Noida-201307 (U.P). Last date for submission of application forms is November 12, 2018.

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