Uttar Pradesh becomes first state to roll out 'Twitter Seva'
Posted on: 09 Sep 2016 18:30:39
09 September 2016 Current Affairs: Uttar Pradesh became the first state in the country to roll out the ambitious "Twitter Seva" project, when in one go 122 Twitter handles were unveiled in the state capital.
The "live customer services resolution solution", senior officials of the micro-blogging site said was by far the biggest engagement by them with any department of any government in India.
The idea behind the service was to "provide the UP police, among other things, strengthening of its primary relationship with the citizens by providing fast, efficient and real time response to complaints and SoS's raised by the 220 plus million population in the state .
The state police chief said police personnel should now be more conscious of their responsibilities as everything would be under real time watch and that the process was going to be a mammoth exercise owing to the level of engagement with over 20 crore people. The UP police so far had just a Twitter handle which was activated a few months back and has some 46,000 followers.
The state police force, which is the biggest in the world, has been at the receiving end for spiralling crime and poor law and order but the police has received some good reviews for its proactive action on complaints that were posted on its Twitter handle.
The state government wants to showcase the launch as an example of its seriousness about curbing crime, which has become its biggest bane, specially as it goes to seek a mandate again in the state assembly polls scheduled for early 2017.
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