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Union Government and Industry Association signed MoU for effective redressal of consumer complaints

Union Government and Industry Association signed MoU for effective redressal of consumer complaints
23 March 2016 Current Affairs: Department of Consumer Affairs under the Union Ministry of Consumer Affairs, Food and Public Distribution on 22 March 2016 signed a Memorandum of Understanding (MoU) with Industry Association for effective redressal of consumer complaints.Under the MoU, the Industry Association comprising ASSOCHAM, CII, DICCI, FICCI and PHD Chamber of Commerce and Industry will implement six-point agenda to address consumer complaints.The MoU will broadly cover the following areas under six-point agenda: Collaborative programmes on developing and implementing a self-regulated code of fair business practices Establishing a Consumer Affairs division/vertical within the Industry Body Initiating advocacy action against unfair trade practices and preventing fake Counterfeit and sub-standard products and services and adoption of voluntary standards by Industry members Earmarking of Corporate Social responsibility (CSR) funds for consumer awareness and protection activities Partnering with the National Consumer Helpline and State Consumer Helplines for grievance redressal; Launching joint consumer awareness, education and training programmes under the “Jago Grahak Jago”.The six-point agenda will cover three priority areas, namely Redressal of consumer grievances Enhancement of consumer awareness Protection and action against misleading advertisements, fake and counterfeit products.A Joint Working Group will monitor the implementation of agenda.Besides, a self-regulation Code of ethical business conduct and video spots on consumer advocacy by the Industry Bodies was also released during the celebrations of World Consumer Rights Day 2016.


February 2017 Current affairs
27 FEB
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25 FEB
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24 FEB
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22 FEB
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January 2017 Current affairs
31 JAN
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30 JAN
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28 JAN
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25 JAN
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December 2016 Current affairs
31 DEC
NEWS
30 DEC
NEWS
29 DEC
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28 DEC
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27 DEC
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26 DEC
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November 2016 Current affairs
30 NOV
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29 NOV
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28 NOV
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October 2016 Current affairs
31 OCT
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27 OCT
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