22 April 2016 Current Affairs: The Union Commerce and Industry Ministry has launched a new service Twitter Seva to address issues and grievances of startups, exporters and importers, and other stakeholders. In this regard, an institutionalised mechanism with a special Twitter cell has been created in the Ministry which is manned by a set of dedicated officers of the Ministry.
Characteristics of Twitter Seva : Twitter Seva will address various queries of startups in a time-bound manner. In it, anyone who wants to access government irrespective of any department, they can put their queries using the hashtag – ‘#mociseva’ on micro blogging site twitter. The Union Commerce and Industry Ministry would try to respond to the queries within 48 to 72 working hours. Queries on matters relating to Department of Commerce and Department of Industrial Policy and Promotion (DIPP) will be answered through this service. It will also address queries regarding the Directorate General of Foreign Trade (DGFT), , SEZs, Directorate General of supplies and Disposals, tea, rubber, coffee, spices, Agricultural and Processed Food Products Export Development Authority (APEDA). Issues related to manufacturing policy, investment promotion, industrial corridors, Startup India, Make in India, FDI, intellectual property rights will be also addressed.