TRAI launches mobile app for subscribers to register complaints against pesky calls, SMSes

Posted on:02 Jun 2016 14:50:30
TRAI launches mobile app for subscribers to register complaints against pesky calls, SMSes
02 June 2016 Current Affairs: The Telecom Regulatory Authority of India (TRAI) has launched a mobile application for telecom subscribers to register their complaints against disturbing calls and SMS to tighten the noose on telemarketers.

According to TRAI Chairman R S Sharma, the new mobile app will help people in easily filing complaints and help the authority in monitoring such activities. He said, it will ease filing of complaints and also help us in monitoring action taken by telecom operators on complaints.

The DND (do not disturb) services mobile app is an easy alternative for filing disturbing calls and SMS complaints. Earlier, subscribers had option of filing complaint by forwarding SMS to 1909 which they received from telemarketers and mention mobile number from which they have received it along with date of receiving. 

The SMS option was not available for pesky calls. As per rule, TRAI has mandated all telecom operators to disconnect telephone numbers from which a pesky call or SMS has originated on receipt of the first complaint.

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