Online Dispute Resolution Handbook - NITI Aayog

ODR is a process of using digital technology to resolve disputes outside the court.
Sheena

Updated: Apr 12, 2021 11:34:37 am

12 April 2021 Current Affairs:NITI Aayog will publish an online dispute resolution manual. This is an invitation to business leaders to adopt online dispute resolution solutions.

Highlights:
♦ The manual emphasizes the need for companies to adopt online dispute resolution mechanisms. According to the manual, online dispute resolution (ODR) is the resolution of disputes outside the court. This is mainly used to solve small and medium-sized cases using digital technology. Online dispute resolution uses alternative dispute resolution (ADR) technologies such as mediation, negotiation and arbitration.
♦ The United Nations International Law Commission adopted the "UNCITRAL Mediation Rules" in 1980 and the "Model Law on International Commercial Arbitration" in 1985.
♦ The United Nations recommends the use of the "Model Law" and the rules to resolve disputes arising in international commercial relations. The 1996 Arbitration and Settlement Act. The law incorporates a number of uniform principles for UNCITRAL to resolve disputes in turn.
♦ Alternative dispute resolution is an alternative to court resolution. However, it has recently become expensive. On the other hand, online dispute resolution is cheap.
♦ The availability of arbitrators in alternative dispute resolution is insufficient. The online dispute resolution mechanism also solves this problem because searching for arbitrators online is simple and fast.
♦ ODR is a process of using digital technology to resolve disputes outside the court. It combines the technology of alternative dispute resolution mechanisms. However, both ODR and ADR are committed to achieving the same goal.
♦ Online dispute resolution in India is still in its infancy. With the rapid development of the Indian e-commerce industry, the number of disputes related to online transactions has increased at a faster rate. The Ministry of Consumer Affairs has launched an online consumer dispute resolution platform to resolve this issue.
 
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