Maharashtra become first state to have 24x7 helpline for forests
Posted on:20 Dec 2016 17:57:15
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20 December 2016 Current Affairs: Maharashtra forest department will launch a state-wide call centre facility from January 6. It will operate from Goregaon in Mumbai and is currently functioning on a trial basis.
Citizens will soon be able to call on a 24x7 toll free number (1926) to lodge complaints or get information about a variety of issues related to forests and wildlife.
The call centre would circulate the query within the network and try to respond with a feedback within a minimum of 48 hours and maximum of four days. General enquiry information can be disseminated during the call itself.
The forest department appointed one SAAR IT Solutions Pvt Ltd in Goregaon for the service. The information technology (IT) director, the state forest department, signed a memorandum of understanding (MOU) with the company till August 2017.
The interactive voice response system (IVRS) will have three languages Hindi, English and Marathi
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