HDFC Life launches AI-based insurance email bot 'SPOK'

Posted on:23 May 2017 11:30:55
HDFC Life launches AI-based insurance email bot 'SPOK'
23 May 2017 Current Affairs:

  • The Housing Development Finance Corporation (HDFC) announced the launch of an artificial intelligence-based application 'SPOK'.

  • SPOK can read, understand, categorize, prioritize and respond to customer emails sent to the private insurer.

  • It is an insurance email bot, can read customer queries within milliseconds and respond to them.

  • This automation initiative will enable the company to respond to user queries faster, more efficiently and consistently. 


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