10 January 2017 Current Affairs: India’s second largest private sector lender HDFC Bank has launched a human shapedrobot named IRA at its Mumbai branch to help the assist the customers in banking activities.
Initially the role of the robot will be limited to that of receptionist that will greet the customers entering the bank and display the services and banking facilities like withdrawal, deposit, forex, fixed deposits and demat.
The robot would also be installed with the map of the bank branch with a button “Take me there” to help the customers in easy service.
IRA which stands for Intelligent Robotic Assistant aims to provide smoother customer service, marketing, employee assistance and automate the banking process. Depending on customer reaction the Bank would install more such robots across its branches in the country.
The bank also launched the second edition of its Digital Innovation Summit on the occasion.
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