Dena Bank rolls out RFID-enabled cards to serve valued clients better

Posted on:27 Feb 2017 09:26:24
Dena Bank rolls out RFID-enabled cards to serve valued clients better
27 February 2017 Current Affairs: Dena Bank has introduced Radio Frequency Identification Card, (RFID) enabled banking cards.

With the help of this card a branch/relationship manager can identify a valued client entering a branch with the card. Once the client enters the branch, complete information about the customers will pop up on the manager’s desktop.

The customer holding the Radio Frequency Identification (RFID) card completes the transaction and leaves the bank branch, the system will capture his/her exit, indicating that transactions have been completed. This information will go into an analytics system that allows the bank to evaluate how long a customer waited before being helped and how much time the customer spent in completing the transactions and other details of his transactions.

 

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