Citi Bank launches instant chat service for customers

Posted on:17 Feb 2017 09:23:54
Citi Bank launches instant chat service for customers
17 February 2017 Current Affairs: Citi has launched instant chat services for customers logged in to Citibank Online (CBOL) in India. The real-time chat facility focuses on resolving queries instantly, in a safe environment, across cards, domestic and non-resident accounts, and loans, for clients as they transact online. 

The live chat functionality will transform the post login experience of our customers as they will be able to instantly connect with our service team while they bank on our secure site. The chat facility will address the customer’s need for help or clarification while logged into CBOL .

CBOL also features a regular chat facility for generic query resolutions. This was introduced to support non-account centric queries, such as requests for product features, branch locations and log-in assistance, amongst others. India is the first country in Asia Pacific within the Citi network, which spans 12 countries in the region, to launch the generic chat capabilities. 

The new chat facility does not require additional verification for the customer once logged in and authenticated. This feature, coupled with the recently launched voice biometrics authentication solution for CitiPhone, will transform the service paradigm for our customers. We believe these two chat options support digital penetration as online users can have a deeper engagement with the bank .

 

Monthly Current Affairs

Current Affairs Section

Daily Current Affairs Quiz

Subscribe to Current Affairs

Enter your email to get daily current affairs

Current Affairs December 2017

18 DECEMBER
NEWS
17 DECEMBER
NEWS
16 DECEMBER
NEWS
15 DECEMBER
NEWS

Current Affairs November 2017

30 NOVEMBER
NEWS
29 NOVEMBER
NEWS
28 NOVEMBER
NEWS
27 NOVEMBER
NEWS

Current Affairs October 2017

31 OCTOBER
NEWS
30 OCTOBER
NEWS
29 OCTOBER
NEWS
28 OCTOBER
NEWS