11 November 2016 Current Affairs: Bharti Airtel has announced the appointment of Vani Venkatesh as CEO – Retail. In her new role, Venkatesh will be responsible for driving Airtel’s retail strategy to deliver a seamless customer experience across retail touch point.
Venkatesh takes over from Rohit Malhotra, who after spending over nine years with the company in various senior positions, has decided to pursue opportunities outside of Airtel .
Venkatesh has over 19 years of work experience. In her last role, she was responsible for the medical nutrition business at Abbott Healthcare (India). Prior to Abbott Healthcare, she worked with McKinsey & Company, where she led projects across industries.
She began her career with Hindustan Unilever in the Finance division. Vani is an MBA from Indian Institute of Management, Bangalore. She is also a qualified CA, Cost and Works Accountant and Company Secretary.
Airtel has been investing to improve experience at customer touch points – both physical and online. The Company has revamped and rolled out Company Owned Company Operated Airtel stores across the country as a one stop shop for all customer requirements. Till date over 550 COCO stores in multiple formats have been opened across the country. These COCO stores are supplemented by over 2400 franchisee retail stores across India.
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