Citibank Credit Card
Citibank Credit card offers best in market services for its card holders and meets out the customer needs. Citibank Credit card provides a number of special reward programmes which in turn helps the customers to enjoy various types of transactions. Detailed information on Citibank credit card types, eligibility, benefits, etc are given in the article for your reference.
Types of Citibank Credit Cards
Citibank offers a host of credit cards tailor made for different types of customers. Citibank credit cards specialise in travel, shopping, dining, entertainment, fuel and more.Cardholders can earn rewards which can later be redeemed for exciting gift vouchers or statement credit. Users have given a positive feedback about the credit card. Let us have a look at the different types of credit cards offered by Citibank.
|Citibank Credit cards||Joining fee (in Rs)||Annual fee (in Rs)||Features||Suitable for|
|Citibank Rewards card||1,000 (waived off on spending at least 30,000 per annum||1,000 (waived off on spending at least 30,000 per annum||Get 1,500 reward points on your first spend made within 30 days of card issue||Shopping and dining|
|Citi PremierMiles Credit card||3,000||3,000||10,000 miles with your first spend of Rs. 1000 or more within the first 60 days of card issue||Travel, Airport lounge, Shopping and Dining|
|IndianOil Citi Platinum Credit card||1,000 (waived off on spending at least 30,000 per annum||1,000 (waived off on spending at least 30,000 per annum||Earn turbo points on all your purchases. Do more with your points through Flexible Reward Redemption Program||Fuel and Dining|
|Citi Cashback Credit card||500||500||Get 5% Cashback on movie tickets, telephone bill payment and utility bill payment||Movies and Dining|
How to Apply for a Citibank Credit card Online?
Customers can apply for a Citibank credit card through online as well as offline. Citibank makes it easy for its customers to avail a credit card from anywhere. Customers can check the credits offered by Citibank in their official website and choose which one will be suitable for them. It is not necessary for the customers to visit the branch to know about the different types of credit cards. Follow the steps given below to apply for a Citibank credit card online.
Step 1: Visit the official website of Citibank
Step 2: Compare the cards and choose the one you want to apply for.
Step 3: After clicking on ‘Apply Now’ you will be redirected to the Citibank credit card application page.
Step 4: Enter your email address and contact number and proceed
Step 5: You are now required to provide your personal details along with your PAN and Aadhaar number.
Step 6: Enter your professional details and annual income along with mailing address.
Upon filling the online application form, an application reference number will be generated to your contact number and email address post which a Citibank executive will come and collect your documents to verify the details and decide your eligibility criteria, credit limit etc
How to Apply for a Citibank Credit Card Offline?
Citibank credit cards can also be availed through offline mode if the customers have no access to the internet or just prefer it to be a manual way. Those who do not want to use the online method can simply walk into the nearest branch and enquire about the types of credit cards available in Citibank. The appointed executive will show the cards explain the features and benefits of each card. The customer can choose the one suitable for him and fill up the Citibank credit card application provided by the executive. On completing this, the customer has to submit the documents needed to avail the desired Citibank credit card. The executive will examine the documents and proceed with the remaining process. After all the procedures are over, the customer will receive his/her Citibank credit card within a few days.
What is the Eligibility Criteria to Avail a Citibank Credit Card?
Citibank has certain criteria to be fulfilled before providing a credit card to its customers. Only after satisfying Citibank’s rules to avail a credit card, the customer will be allowed to own one. However, income requirement varies depending upon the card chosen by the customer. It is safe to enquire about the credit cards in detail before applying for one. Following are the common rules to avail a credit card:
The applicant must be between 18 to 70 years of age.
He must have a worthy CIBIL score.
The applicant must have a fixed monthly income.
Should be a resident of India
What are the Documents Required to Avail a Citibank Credit card?
Citibank requires certain documents from its customers who want to own a Citibank credit card in order to make them enjoy all the benefits without any issues. If the customer fails to meet the demands of the bank, then he/she will not be able to avail a Citibank credit card. The following are the documents which will have to be submitted by the applicant to own a Citibank credit card:-
One passport size colour photograph
Ration card and Electricity bill as address proof
Voter ID and Aadhaar card as photo identity proof
Sign on a consent form
#1. Citibank Credit Card Login
Citibank provides netbanking to its customers to help them perform all banking transactions from home or office. Customers can have access to their bank account at anytime anywhere which is of great advantage. When you have a netbanking facility, you don’t have the necessity to visit the bank for any simple reason. Now let us have a look at the advantages of owning a Citibank netbanking account.
Benefits of Registering For Citibank Credit Card Netbanking
When you register for Citibank credit card netbanking facility, you can enjoy the following features and benefits:
Accessibility: You can have access to your credit card account information from anywhere and at any time using your netbanking account. You can view your credit card transactions, view current and previous months statements. You can also subscribe for alerts and other services.
Manage Account: You can also manage your account all by yourself using the netbanking facility. Not only monitoring your credit card account, you can update your personal details whenever there is a change in your address, mobile number, email ID, etc., view or edit standing instruction on your account. You will also be able to subscribe for new services related to the card and lot more.
Safe and secure banking: Accessing your credit card online does not compromise the safety and security of your transactions. Latest technologies are used by the bank to provide a secure online environment for its customers. Extra security layers are added such as multi-factor authentication for sensitive transactions, digital certificates, extended validation (EV) SSL certificate, secure firewalls and others, the bank makes internet banking more safe and secure.
How to Register for Citibank Credit Card Netbanking Service?
You need to have a User ID and Internet PIN (IPIN) to register for Citibank Internet Banking Service.
Go to Citibank internet banking login page
From the options listed on the right, click on the ‘First Time User’
Now you will be redirected to ‘New to Citibank Online? Get your User ID and IPIN’ page, where you need to enter your card information, authenticate the details, choose a User ID and IPIN to get your net banking credentials
Select ‘Credit Card’ from the ‘Enter Account Information’ tab.
Now enter your Citibank credit card number, CVV, date of birth and mailing address PIN code, agree to the T&C and click on ‘Proceed’
A one-time password (OTP) will be generated to your mobile number which needs to be entered in the next step
In the ‘Authenticate Account Information’ step, enter the OTP received on your mobile number and click on ‘Continue & choose User ID’
You will be taken to the next step where you need to choose User ID for your net banking account. As per the instructions provided, create a User ID of your choice, re-enter the same and click on ‘Confirm & proceed to choose IPIN’
Once you provide a valid User ID, you will be taken to ‘Choose IPIN’ step, where you need to enter an IPIN of your choice as per the instructions available on the page. Re-enter the pin and click ‘Confirm’
Once you enter a valid IPIN, your screen will display a message saying that your User ID and IPIN has been successfully created. You can use the same credentials to login to your netbanking account instantly.
For existing Citibank Netbanking holders: If you already have an active Citibank net banking account for your savings account, you can simply link your credit card to the existing account instead of registering for a new one. Follow the procedure to link your Citibank savings account and Citibank Credit Card.
Login to your existing Citibank netbanking account
Select ‘Banking’ from the menu
Now select ‘Other Services and Queries’ from the left navigation menu
Click on ‘Link my accounts’
Select ‘Account type’ as ‘Citibank Credit Card’ from the drop down menu
Enter your credit card number and click ‘Next’
If your details match with those in the bank records, your credit card will get linked to your account within two working days. Your credit card will appear in your net banking home page under ‘Account Summary > Credit Cards’ tab, once the accounts are linked. From next time you can use your netbanking credentials to access your credit card details and transactions.
Credit card services offered by Citibank Netbanking
View your credit card statements: Login to your Citibank online account > Credit Cards > e-statement > Select the month for which you need the statement
Register for credit card statement on email: To register, login to your Citibank account > Credit Cards > E-statement > Select register for e-statements on e-mail.
Place a request for duplicate statement: Login to your Citibank online account > Other Card Services > Duplicate Statement > select the required month
Apply for ‘Dial an EMI’ facility: Login to your Citibank online account > Other Card Services > Dial an EMI > Follow the instructions
Please note that only selected cards or transactions can avail this facility.
These are few services offered to you by Citibank netbanking facility. To get access to all the services offered through net banking you need to get an account and start using it.
#2. Citibank Credit Card Status
ONLINE: You need an active internet connection, a laptop/PC or mobile to check your credit card application status online. Make sure you have your application reference number and follow the procedure to check the status of your application.
Go to Citibank official website
From the menu bar, click on the ‘Credit Cards’ tab
Choose ‘Track Application Status’ option from the drop down menu
Click on ‘Track Application Status’ and you will be redirected to a new page
Now, enter your application reference number and mobile number and click ‘Submit’
You will receive the status as soon as you are done checking it. It could either be in progress, on-hold, approved, dispatched or disapproved.
When the status says 'in progress', it means your application is still under progress and the bank needs some more time to process it.
An 'approved' status appears when your card is approved and will reach you in soon. Please note that when your application is approved, your card will be dispatched soon. In that case, you will receive dispatched as your status. You will receive a SMS mentioning the expected time of delivery. Make sure you are available at the mentioned address as it will be handed over to the applicant only. You might be asked for any one of your original ID proofs to further validate your identity at the time of delivery.
Apart from this, you might also receive something like 'on-hold' and 'disapproved'. The on-hold status denotes that your application has been kept on-hold due to some reasons like failed document verification, need more documents to finish the process. You will likely receive a message or call from the bank.
Your application will get disapproved when you don’t meet the eligibility criteria set by the bank.
OFFLINE: When you do not have access to an active internet connection, then you always have another manual option. Choose the easiest option from the list given below and check the status of your credit card
Call Citibank Customer care: Reaching the Citibank’s customer care executive through the customer care service is one of the easiest way to check your application status. For any credit card queries, you can feel free to contact the Citibank customer care number 1860 210 2484 which is not a toll-free number. This service can be availed between 9.00 am and 7.00 pm from Monday through Saturday, except on national holidays.
Visit the nearest Citibank branch: In any rare case you’re not able to find your application status by any of the mentioned methods, you can directly walk into any of the Citibank’s branch and ask the executives to help you find the application status. Keep the application number handy as you will be asked to provide it to check the status of your application.
#3.Citibank credit card Payment
ONLINE: Most people today like to make their bill payments online whether it is their utility or credit card bill. This has been the trend ever since people realised the convenience that internet and mobile banking offer. People can pay off their credit card bills without having to visit the bank branch or ATM. They can make the payment from their Citibank account or even from another bank account. In both of these cases, they have multiple options to choose from.
Online payment using Citibank account
1. Internet banking - You can pay directly from your online banking account from your citibank account. To view your credit card statement, bill amount and payment due date you need to login to your account and pay your credit card bill, fill in the amount and confirm the transaction.
2. Mobile banking - You can either download the Citibank app or visit the official website to make payments on your credit card from anywhere on the earth. You can make the payment easily and conveniently by logging in to your online banking account from your mobile phone.
3. Auto pay instructions - To make any kind of Citibank credit card payment you can set standing instructions with Citibank. Your credit card payment will be debited from your bank account on or before the payment due date without delay so that you will not have to worry about late payment charges.
Online payment using other bank account
1. E-PAY - Citibank provides an online portal called E-pay for its customers to make credit card payments online from other bank accounts. You need to enter your credit card number twice, email ID, mobile number, payment amount and select your bank account. To make the transaction, click on “EPay Now”. You shall be directed to your bank’s payment gateway where you will have to authenticate the transaction. Usually, this will take 2-3 working days to be credited to your credit card amount.
2. NEFT - From any non-Citibank account, you can make payments on your credit card using National Electronics Funds Transfer. To make payments using NEFT, follow the instructions:
Step 1: Login to your bank account and fill in the payee details
Step 2: Now, enter your card number as the Payee account number.
Step 3: The funds will be credited on the same day if the payment is made before 5:30 pm on bank working days.
Step 4: Enter your name as it is on the credit card under the beneficiary name.
Step 5: Your bank name should be Citibank N.A.
Step 6: Select your payment account type, IFSC code and the branch address.
Step 7: Confirm the transaction to make the payment by entering the amount.
3. RTGS - You can make payments via Real Time Gross Settlement transfers by following the same procedure mentioned for NEFT
4. Electronic Clearance System (ECS) - You can set standing instruction to debit any bank account of yours towards the payment of your credit card. A mandate must be provided by you to Citibank to authorise it to debit your other bank with the credit card payment amount. You can pay the minimum amount due, the total amount due, or a fixed amount. To activate this payment option, you need to download the form, fill it and send it to Citibank.
5. Your Non-Citibank bank’s website - To make payments towards your credit card account, you can login to your bank’s online banking portal. Citibank credit card has been included as “Utility Biller” with other banks. Select this option and make the payments with your card.
6. Visa Personal payments - You can make payments towards your Citibank credit card bill from any other bank account you hold, using Visa Money Transfer. This process might take 2 to 4 days to be credited to your Citibank credit card amount.
OFFLINE: A lot of customers prefer to pay their Citibank credit card bill using cash, demand draft or cheque. If they are planning to pay it through offline mode, then they can use one of the two methods mentioned below.
Dropbox: The customers can pay their dues by depositing a cheque or DD with their credit card number into a Citibank dropbox available at many locations across the country.
ATM: Another way a customer can pay his bills offline is by making the payment at a Citibank ATM. The customers have to follow the instructions of the ATM to make the payment by depositing a cheque, cash or account transfer from a linked Citibank account.
Why Choose Citibank Credit cards?
Citibank credit cards come with countless benefits like attractive reward schemes, international recognition and wide acceptance. There is one credit card to meet every lifestyle need of the customer, be it travel or shopping. Citibank credit cards have the ability to satisfy the needs of all its customers. Let us look at the main reasons for people to choose Citibank credit card.
Many Citibank credit cards come with insurance benefits including travel accident coverage, lost luggage insurance and health insurance.
With Citibank rewards, the customer will be able to earn rewards and redeem it against exclusive vouchers, deals etc
There’s one Citibank credit card with a wide range of specially crafted cards, the customer will be able to easily find the card which is best suitable for their lifestyle needs.
Citibank Rewards Program
When a customer makes using Citibank credit card, the customer will earn reward points which can be redeemed against gift vouchers, branded merchandise, etc., Depending on the type of credit card and the transactions made, the customer can accumulate the points. The table below shows the reward points offered on different Citibank credit cards
|Citibank Credit cards||Reward points on all spends||Reward points on special categories|
|Citi Reward Card||1 point / Rs.125||10 points/Rs.125 on Apparel, Departmental stores & Featured partners|
|Citi PremierMiles Card||4 miles/Rs.100||10 miles/Rs.100 on Airline spends & transactions with featured partners.|
|IndianOil Citi Titanium and Platinum Card||1 point/Rs.150||4 points/Rs.150 on fuel spends at IndianOil outlets
2 points/Rs. 150 on featured partners and Grocery spends
|First Citizen Citi Titanium Credit card||1 point/Rs.100||5 points/Rs.100 at Shoppers Stop
7 points/Rs.100 when you shop at Shoppers Stop Exclusive Label
|Citi Prestige Credit card||1 point/Rs.100||2 points/Rs.100 on International transactions|
|Citi Corporate card||2 points/Rs.125||No special rewards|
#4.Citibank Credit Card Customer Care
Citibank credit card customers can contact the bank at any time on their 24x7 helpline number. The bank has different numbers for different cities, making it easier for customers to connect. There is a separate number for NRI customers of the bank. Customers can call the bank if they have any issues or queries related to their credit cards and the customer care executives of the bank are always ready to answer their questions and provide the best solutions.
Chennai - 044 2852 2484
Bangalore - 080 2227 2484
Hyderabad - 040 6666 2484
New Delhi - 0124 254 2484
Kochi - 0484 404 2484 / 0484 660 2484
Mumbai - 022 2823 2484
Citibank Customer Care Numbers - Country Wise:
Australia - 1800 252 856
Bahrain - 8000 4884 (Post Account Opening)
Canada - 1800 248 4674, 1866 703 2462 (Pre Account Opening)
UAE - 8000 172 122 (Pre Account Opening), 800 035 70 3463 (Post Account Opening)
Hong Kong - 800 908 413
Singapore - 1800 225 721, 65 62257211 (Post Account Opening)
Thailand - 001 800 65 6196
Europe - 0800 032 2484 (UK Toll – Free), 00 800 2484 2484 (Europe Toll – Free), 0808 101 7384 (Pre Account Opening)
USA - 1800 248 4674, 1800 248 4674 (Pre Account Opening)
Citibank Credit Card Customer Care Postal Addresses:
When you are a Citibank customer, you can write to the bank and send it via post on the below address if you have any complaints or queries.
In case of an ordinary post,
In case of a registered post,
Citibank NRI Service,
Al Wasl Building,
7th Floor, Oud Metha,
PO Box 749, Dubai, UAE
Citibank NRI Business,
Citibank House, Al Seef District,
PO Box 548,
Kingdom of Bahrain
Citibank Singapore Ltd.,
NRI Business Center,
07-01, Capital Square,
23 Church Street,
Citibank NRI Business,
One Court Square, 45th floor,
Long Island City,
New York 11120, USA
Citibank NRI Wealth Management,
14th Floor, Citigroup Centre -2,
25 Canada Square, Canary Wharf,
London E14 5LB.
Mail Drop: CGC2-14-61
Citibank Credit Card Customer Care Online Query:
You can solve your queries through online also. Follow the below instructions to use online query facility:
Visit Citibank online and login
Now, go to ‘Quick Links’
Write your queries in the given space and send it
Citibank Escalation of Grievances:
Assistance is provided to all customers by Citibank when they face any issues with their Citibank products and services. The issues can be escalated in the following levels -
In case there is any complaint or issue related to his/her Citibank credit card, a customer can follow the steps below.
Use Citibank Online - Login on Citibank Online and choose your banking relationship. Then, select ‘Your Queries’ on the left panel and write your query.
Call the Helpline Number - The customer care executive will provide the best solution for your issues when you reach them any time on the bank’s 24x7 helpline number.
Issues Related to Collection: If you have any queries related to Collection, you can contact the following helpline numbers of the bank between 8.30 am and 5.30 pm on weekdays and between 8.30 am and 2.00 pm on Saturdays -
The customers can escalate the issue and complaint to the Head of Customer Care if they are not satisfied with the response they receive in level 1. To contact the Head of Customer Care, they have to follow the steps below -
Contact on the India Toll Free number (18004252484) or on 044 28501242 any time on the bank’s working days between 10.00 am and 6.00 pm
Write an email and send it to firstname.lastname@example.org
If there is any issues related to Collections, compose an Email and send it to email@example.com
Please note that you have to provide the reference number you get from the bank in level 1, while placing the complaints. You will receive a response from the bank within 5 working days.
When the issues are not solved even in Level 2, then you can contact the Principal Nodal Officer to get a solution. Follow the steps mentioned below to contact the Principal Nodal Officer
Write an email and send it to firstname.lastname@example.org
Contact the India Toll-Free Number (1800220123) or 39707464 any time between 10.00 am and 6.00 pm on the bank’s working days
Write a letter and post it to the following address -
Principal Nodal Officer:
Customers have to mention their reference number in their complaints.
You can also speak to the Regional Nodal Officers or the Senior Management of the bank, if your issues are not resolved at any of the above mentioned levels. You can find the contact details of the Head of Credit Cards and Personal Loans below
Delhi or NCR Branch:
Kanpur or Lucknow Branch:
Kochi or Trivandrum Branch:
About Citibank and Credit cards
Citibank started its banking operations over a century ago in 1902. Now, Citibank is a significant market player and a foreign investor in the Indian financial market. Citibank has an operational presence of over 45 branches in 28 cities. Citibank’s comprehensive credit card portfolio has cards under travel, shopping, fuel and lifestyle categories. With countless benefits accompanying each card, Citibank’s credit card will also reward you handsomely with each spend. Citibank India offers a wide range of consumer, retail and corporate banking products and services. Products cover every segment of the society, right from salaried class, emerging affluent, and all the high-net-worth individuals. Apart from the general accounts like savings account, current account, salary account etc,. The bank has been a major player in the credit card segment with about 2.3 million credit cards in force. Further, the bank also offers several types of loans.
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