Thomson Reuters Walkin For Customer Administration – B.Com, B.A, B.B.A, BHM, M.Com, MBA/PGDM – Bangalore

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* Should be flexible working in night shifts
* Should have excellent communication
* Basic Computer Knowledge

QUALIFICATION CRITERIA

Location : Bengaluru/Bangalore
Experience: 0 to 2 yrs
Education : (UG – B.Com – Commerce, B.A – Any Specialization, Communication, Economics, English, BHM – Hotel Management, B.B.A – Management) OR (PG – M.Com – Commerce, MBA/PGDM – Finance, Other Management) AND ( Doctorate – Doctorate Not Required)

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

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Project Summary and Position Overview:
The Customer Administration (CA) provides the order management- order processing administration, Credit Management, billing and collections function for Thomson Reuters.

The Bangalore Customer Administrations purpose is to work with other regional Customer Administrations in Geneva, London, St. Louis and Sydney to provide order management support for our customers. The Customer Administration also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.

Duties & Responsibilities:
1. Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
2. Escalate all delays to internal groups as appropriate
3. Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader – this will include Daily Contact Management and the maintenance of standard names
4. Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
5. Work as a team to ensure that internal and external customer’s requirements are met – attend team meetings; discharge actions in a timely manner and follow up others as appropriate; keep others informed of all matters affecting their customers
6. Take responsibility for CRM data quality in accordance with agreed standards and processes. This includes the maintenance of account hierarchy
7. Resolution of reconciliation discrepancies in conjunction with Data and Compliance
8. Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA and RAM as appropriate for the role
9. Provide order processing for In-house permissioning
10. Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
11. Collaborate with Data & Compliance teams to monitor and resolve and order processing errors
12. Support the regional COMCs for any ad-hoc projects which require additional order process support on the specialist permissioning systems
13. Meet agreed volume, service and quality targets
14. Provide assistance and mentorship to new recruits and less experienced members of staff
15. Be prepared to work abroad on job rotation and knowledge transfer for short periods.

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Qualification: Bcom, BBM & MBA
Required Skills:
* Should be flexible working in night shifts
* Should have excellent communication
* Basic Computer Knowledge

Candidates who are interested in the above position can walk in for an interview on 7th March & 8th March 2013, between 12pm to 5:00pm with their updated resume to the below mentioned venue.

COMPANY PROFILE

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.

Walk in Date : 7th March & 8th March 2013
Timing : 12pm to 5:00pm

Address:
RMZ Infinity:
Thomson Reuters,
RMZ-Infinity, Tower A, First floor,
Old madras road,
Opp Big Bazaar, Beneganahalli
Bangalore.

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