The candidate should possess Diploma or college degree in Electronics /Telecommunication/ IT from any recognized university.
Knowedge of CCVP Topics / CRM / NMS will be an Added Advantage.
CCNA certification will be added advantage.
Should have effective English Communication Skills – Written & Verbal.
Should have strong customer focus.
Should have the willingness to work in Pune & in 24 x 7 shifts.
LOCATION : Pune
QUALIFICATION : B.E/B.Tech/MBA/Others
EXPERIENCE : 0-2 Years
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
The Telepresence L1 Helpdesk Engineer will answer customer queries/trouble/status calls and communicate status
Inbound calls/emails responding to all customers requests & Generation of Trouble Tickets
Responding to customer queries and providing basic support for video conference call establishment
Support Telepresence / Video Conferencing sessions, scheduling, launch, and live desk assistance
Identify, manage and resolve all incidents; escalate to other teams, keep ownership
Support to customer on specific products, softwares, hardware at customer end used for telepresence.
Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers.The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 400 PoPs, and nearly 1 million square feet of data center and colocation space worldwide.