TATA Business Support Services Walkin For Customer Care Executive – Any Graduate

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Will log & co ordinate with brands for all service complaints through emails and calls.
Will log and co ordinate with brands for Demo and Installations through emails and calls.
Will co ordinate with DC/Stores on delivery delay or any other delivery related issues.

Will co ordinate with care centers for repair and demo installation calls of own label (Brand).
Will coordinate with Stores CSD Pan India for all walk in customers service related issues.
Will close loop with customers for all issues logged in.
Will escalated Voice of customer to HOD on daily basis.
Publish proper reports to management on Daily/Weekly/Monthly basis of calls handled and status with TAT.
Escalate cases as per the matrix to brands and also within Service Team.

QUALIFICATION CRITERIA

Location :Hyderabad / Secunderabad
Experience: 0 to 1 yrs
Education: (UG – Any Graduate – Any Specialization, Graduation Not Required) AND (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required) AND ( Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required)

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JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

- Graduate/Diploma in CE/HA /IT field with 1 to 2 years experience in CDIT field operations
Graduate with 1 to 2 years Front Office / Receptionist experience at any CDIT brand or in authorized Brand Service center
- Well versed with MS Office and CRM usage.
Address:
Vijay Sai Towers.
7th Floor, Opp BJP office.
Kukatpally Main Road,
Kukatpally.

COMPANY PROFILE

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Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.

We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.

Walk in Date : 13th March to 31st March

Address:
Vijay Sai Towers.
7th Floor, Opp BJP office.
Kukatpally Main Road,
Kukatpally.

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